If you choose the 'Assisted' option, a Freelancer.com agent (Agent) will recommend a freelancer for Your project. You can then choose whether or not to award Your project to the recommended freelancer. Generally this will be one of the freelancers already bidding on Your project, however, the Agent may invite other suitable freelancers to bid on Your project
You are not obliged to accept the Agent's recommendation. Ultimately, You are responsible for Your choice of freelancer and coordinating Your project with that freelancer so make sure You are happy with the recommendation before awarding Your project.
The Agent will aim to make the recommendation within 24 hours of You choosing this option. However, this timing may vary depending on the response of freelancers to Your project and Your response to any questions from the Agent.
The Agent will recommend a freelancer based on the needs of Your project and the profile (includes listed skills and feedback) of the freelancer. The bid price will be taken into consideration but will be less of a priority than the previously mentioned considerations.
The Agent may reach out to You by email or telephone to clarify certain aspects of your project. This will be generally be done during the hours of 0930 and 1830 AEST (AEDST from 7/10/13) Monday to Friday. Any delay in responding to these questions may result in a delay in receiving Your recommendation.
If the Agent recommends a freelancer and that freelancer declines Your project then the Agent will recommend an alternative freelancer (up to a maximum of 2 recommendations).
If a project is deemed impossible by the Agent then no recommendation will be issued and Your payment will be refunded.
The Agent can only communicate in English, so all project posts and communications must be in English.
The Agent reserves the right to withdraw the 'Assisted' service and cease all communications if, in the reasonable opinion of the Agent, the relationship becomes untenable. If this occurs and You have not received a recommendation from the Agent You will receive a refund.
Please contact us to report violations of terms and conditions.