Queumetrics jobs

...awarding continuous projects in blocks of 10 hours of support. We need a VoIP professional who has - a clear understanding of how VoIP protocols like SIP work, - considerable experience designing, setting up, operating, troubleshooting FreePBX, Asterisk and other embedded VoIP equipment, - Linux administration skills to install, troubleshoot and maintain third party software tools like Queumetrics, - skills to occasionally get involved in router/switch configurations and other devices like Cisco ASA that exist in current network setups, - great written and oral communication skills. The support will include - communication over Skype to analyze customer problems and propose solutions, - remote connection to customer systems using ssh and other means to implement and...

We need some wallboard customization on our QueueMetrics solution (hosted on Asterisk). Requirements as follows (ammend depending on cost) 1) Available to click on the real time page to whisper or barge-in 2) Agents listed top to bottom (rather than boxed as they are now) 3) To be able to sort by columns i.e. agent name, extension, dials or duration 4) Target dials & duration that move as time progress: (see section in red at top of screen) o 9.30am 10 dials 0h00m duration o 10am 20 dials 0h16m duration o 10.30am 30 dials 0h24m duration o 11am 40 dials 0h32 duration o 11.30am 50 dials 0h40m duration o 12pm 60 dials 0h48m duration o 12.30pm 70 dials 0h56m duration o 1pm 80 dials 1h04m duration o 1.30pm 80 dials 1h04m duration o 2pm 80 dials 1h04m duration o 2.30pm ...

We use Queuemetrics for our call center and a user has requested that we give them the ability to create a specialized report from the database. ## Deliverables We have data in a mysql database created by Queuemetrics Call Center application. This application is a front end to asterisk queues. We need a specfic report generated that is not availble from the Queuemetrics application directly. We would like someone to pull the relevant data from the DB and generate a report, preferably in PDF format. This script should run on Linux systems. The specifics: Effectively, we need a report that would allow the user to choose a range of dates AND Within that range of dates, we would need you to sort and average the information by day of week AND THEN Within each day of week, give us a ...