Share point templates 2010

CLOSED
Bids
11
Avg Bid (USD)
$1032
Project Budget (USD)
$30 - $250

Project Description:
we are supporting department of school . We have to support the school by all the way ( IT - ELECTRICAL -AC- MANPOWER etc... we have share point server with all configuration and support (sql,asp.net..etc...) Now we need someone remotely support us to create supporting site templates like

1.Help desk
2.Call center
3.Timecard Management
4.Absence Vacation Schedule ,
5.Employee Training,
6.Compliance Process Support
7.Document Library Review
8.Inventory Tracking
9.IT Team Workspace
10.Team Work Site

with Arabic support multi language interface, full customized feature user friendly and easy access.
first part of this project is HELP DESK it's should be complete(with SMS and E-mail notification) within 5 days, after helpdesk , call center and others within 25 days

Deliverable
Help Desk solution with below mentioned features
Email notification support
SMS Support
KB Modules to manage KB articles
System administration for configuring the business rules and managing user access permissions
Integration with active directory (specially for normal users)
Site information
Client Location: Bisha
Number of HD facility/Unit: 5 to 8 (Electrical, AC, It Helpdesk etc.)
Number HD Teams: 7 (supporting team)
Number of users: 2000
Access:- Team viewer access
Help Desk Module Features
General Features
Facility to create different helpdesk units
Support multiple teams in a single helpdesk unit
Assign ticket automatically to teams
Create/manage email groups
FAQ & KB for user awareness
Facility to manage categories, items, problems, priorities, & ticket status
System status notification for better communication with users
Ticket escalation based on time and priority
Auto closing of completed ticket after a certain period
Easy creation and reporting of common issues
Normal Users
Create & follow up ticket
Withdraw if ticket not required
Track Ticket history by requestor at any point of time
IT Support Staff
Managing ticket status
Forward Ticket other IT staff
Refer/update KB articles
Access to reports and Dashboards – based on the tickets allocated to IT staff
Supervisors
Assignment of Created tickets to responsible persons
Managing ticket status
Review team performance
Refer/update KB articles
Access to reports and Dashboards – related to team
Assigning/Allocation of reported issue to the concerned department
Management
Various dashboards on ticket based on status, priority, responsibility, period etc
Various dashboards based on helpdesk teams

Additional Project Description:
05/02/2012 at 10:04 PKT
It's should be completely based on share point

Skills required:
ASP, Script Install, Sharepoint, Website Design, Windows Server
About the employer:
Verified
Public Clarification Board
Bids are hidden by the project creator. Log in as the employer to view bids or to bid on this project.
You will not be able to bid on this project if you are not qualified in one of the job categories. To see your qualifications click here.


$ 1000
in 10 days
$ 1000
in 10 days
$ 250
in 20 days
Hire sahanganepola
$ 700
in 35 days
$ 1500
in 10 days
Hire shsnk
$ 1500
in 30 days
Hire ravimlg
$ 1250
in 45 days
$ 250
in 15 days
Hire totalsupport1
$ 2500
in 20 days
$ 600
in 20 days