Customer Service Duties - repost

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Bids
6
Avg Bid (GBP)
£8 / hr
Project Budget (GBP)
£5 - £10 / hr

Project Description:
We are looking for someone to handle customer service duties for a small manufacturer of sporting goods. Specifically, you will:

1. Handle refund requests by looking up customer orders in our support system and creating a ticket.
2. Address user issues with the items, such as quality concerns or usability questions.
3. Respond to emails regarding the product and to communication about suggestions.

Contractor requirements

We are looking for a contractor who:

1. Is available Tuesday, through Friday for approximately 2-3 hours per day
2. Has worked in a customer service setting or a similar customer-facing job
3. Has a solid command of written English to reply to customers
4. Ability to follow directions.

How to apply

To apply, please respond with a cover letter that includes the following:

1. Your customer service experience along with retail product experience
2. Your availability on Tuesday - Friday

In addition, please include the following: How you would respond to a customer that is requesting a refund due to a faulty product?

A quick test of your ability to follow directions will be required.

Hours of work: 12 Hr / month Project Duration: Ongoing Skills required:
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