Customer Service Duties - repost

Closed Posted Jan 20, 2014 Paid on delivery
Closed

We are looking for someone to handle customer service duties for a small manufacturer of sporting goods. Specifically, you will:

1. Handle refund requests by looking up customer orders in our support system and creating a ticket.

2. Address user issues with the items, such as quality concerns or usability questions.

3. Respond to emails regarding the product and to communication about suggestions.

Contractor requirements

We are looking for a contractor who:

1. Is available Tuesday, through Friday for approximately 2-3 hours per day

2. Has worked in a customer service setting or a similar customer-facing job

3. Has a solid command of written English to reply to customers

4. Ability to follow directions.

How to apply

To apply, please respond with a cover letter that includes the following:

1. Your customer service experience along with retail product experience

2. Your availability on Tuesday - Friday

In addition, please include the following: How you would respond to a customer that is requesting a refund due to a faulty product?

A quick test of your ability to follow directions will be required.

Article Writing

Project ID: #5340831

About the project

6 proposals Remote project Active Feb 26, 2014

6 freelancers are bidding on average £8/hour for this job

Dharm27

A proposal has not yet been provided

£8 GBP / hour
(0 Reviews)
0.0
julianademacedo

Dear Mr, I understand you have a customer relations project, and I believe I can be the perfect person to be working with you in this position. My first experience with costumer relations was working at Disney World More

£9 GBP / hour
(0 Reviews)
0.0
tigermax

A proposal has not yet been provided

£11 GBP / hour
(0 Reviews)
0.0
bryanleichter

HI, I'm interested in this customer service job. If you have any questions for me, please don't hesitate to ask. Bryan

£8 GBP / hour
(1 Review)
0.0
redgotsohigh

Hi, I am writing in response to your project for a “Customer Service Rep”. After carefully reviewing the project description, I feel that I am a suitable match for the job. I’ve held several customer service rep positi More

£5 GBP / hour
(0 Reviews)
0.0