* I have never used this process - do you email or call?
I have a trixbox and vicidial system. I am needing a programmer to build an asterisk based api that will make medical appointment reminder phone calls. This can be for one or multiple doctors and for one or multiple clinics.
I am looking for someone who has done this before successfully. Please give references.
The inputs are:
1. Setup of profile:
a. What # to transfer calls to if patient wants to speak with a live rep
b. What # to transfer calls to if patient wants to reschedule appointment
2. Tab or comma or excel import file for following fields:
a. Doctor's name
b. Office address
c. patient's name
d. appointment date
e. appointment time
3. pre-recorded audio message; with the hooks to fill in the database fields above with text-to-speech
The doctor or staff will login into a web portal; he will import the excel input file. He will record a his/her audio message. He will schedule when the calls will starthours before appointment time.
if the patient does not answer the call, the system will keep trying calling him after every 1 hour until his appointment time.
At the end of the call, the patient will press one of the following:
press 1 Confirm the appointment
press 2 to reschedule your appointment
press 0 to talk to a live rep
if patient presses 0 or 2, the call will be transferred to some specified phone#
1. Web based Report of #calls made, appointments confirmed, no answers, bad phone#, request to reschedule