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I have a server with the following specs:
2 quad cores
10tb hard drive space
It is an empty server with nothing on it.
I will have 5 agents making outbound calls. I need someone to help me setup any platform that would allow for the following:
- An admin to login and upload a CSV file (contains fields like Name, phone #, etc.)
- Allows admin to setup any number of agents.
- Allows admin to associate contacts, leads or lists to be called by certain agents
- Admin can setup the dialer so that will disconnect call if not picked up after 2 rings.
- Admin can setup system so that agents are using a single line 1:1 power dialer.
- When agent logs in they can start their session. The dialer will make calls and when connected, will show the contact info for that contact.
- Admin can setup number of rings before auto hangup (to avoid connecting voicemails to agent).
- Allows the setup of an agent to dial a number and input a pin code to enter their calling session.
I am open to any system, and will need help with installation and setup on this empty server.
I'd like to use ONLY pre-existing already-developed platforms for this.
Also we will need to have a CRM integrated with the platform so that leads called can be sent to this CRM. We are open to any opensource CRM (sugarcrm, vtiger, etc.)
Need this done by the 5/26
Keywords (please ignore): CRM, power dialer, powerdialer, auto dialer, autodialer, predictive dialer, freeswitch, asterisk