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Project scope: Autodialer, which would use VOIP (SIP or H323) to make automated calls to numbers, specified in preuploaded file (CSV) and once the call is answered play pre-recorded voice message.
Autodialer has to be built on similar architecture as Voicent BroadcastByPhone solution, but not using third party software as Skype. Has to be utilise direct connections for SIP or H323.
The software has to use several SIP or H323 threads/connections at once. Should be configurable, but basically from 1 to 20 lines to be used at the same time.
- Scheduler: has to be have functionality to manage calling hours and days. Calling hours customisible for every single day of the week. Scheduler settings – per project.
- Redials: configuration for redials in case of no-aswer, busy, incomplete playing of recording. Number of redials, minimum time between redials. Redial settings – per project.
- Voice message: formats for uploading voice message: .wav, .mp3. Sound files – per project.
- Autodial list uploading: must support .csv or tab delimited file upload. Column names on first file row. Required colums for all projects: "Number", "Name", "Adress"
- Reporting: report file should be generated in CSV or XML and must include this information: "Number", "Name", "Adress", "Status" [status types: "complete", "incomplete", "busy", "noanswer"], "Dial time", "Call duration". Each successful/unsuccessful dial or dial attempt should be logged in reporting file.
- VoIP codecs: g711, g711a, g729 also i have to be able to transfer the call when customer presses 4 or other number etc....