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I am looking out for a service provider who can provide live agent service meaning someone always picks up the phone when a customer calls to a US based website's number...the service provider should be base in India please. My requirement for now is the following:
- live agent takes the call for about 10 hours (US Hours)
- live agent in trained to provide basic info about the site and business
- live agent takes the message and via Email passes it on to us.
- if you provide "chat services" also along with taking our calls, however chat service is not that important.
Call volume is not expected to be much. Less than 15 / day to start.
This is a very urgent requirement and we need to finalize the provider in the next 48 hours, max by Monday morning. Please provide the following details:
- existing customer base
- years in service
- number of agents on staff
Only experienced service providers from INDIA please.