Technical and customer support for software

CLOSED
Bids
43
Avg Bid (USD)
$234
Project Budget (USD)
$30 - $350

Project Description:
Looking for a technical and customer support specialist for local network management software, long term cooperation is expected.

Requirements:
- ability be online 8 hours per week (8:30am-4:30pm (EDT/EST, NY time), Mon-Fri.
- fluent written English;
- fluent spoken English skills are appreciated;
- knowledge: experienced PC user; Windows Xp/Vista/7, networking, Virtual PC.
- wish and ability to learn deeply the software provided.

Tasks:
- reply customer requests by e-mail, online ticket system and live chat.
- answer phone calls.

Average estimated daily work load:
- 3-5 written e-mails (the estimated reply time within work time 1-2 hours);
- 1-3 live chats daily; average time of chatting 1-1.5 hours/day;
- 10-15 phone calls/monthly; 30 minutes/monthly

Please specify your bid as either flat monthly payment or some per-service price (e.g. $/e-mail, chat, minute of phone call etc.).

Additional Project Description:
09/19/2012 at 16:03 EDT
(!!! Please note! there was a mistake in the requirements)
First line should be read as follows:

- ability be online 8 hours per day (8:30am-4:30pm (EDT/EST, NY time), 5 days/week (Mon-Fri).

Skills required:
Customer Support, Phone Support, Technical Support, Virtual Assistant
About the employer:
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