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Philippines Customer Service Agent Wanted:
Please read the instructions.
**ATTENTION APPLICANTS**** All applicants who don't follow the instructions will not be considered.
We're looking for someone who has experience leading a team, monitoring quality, creating training materials, and training new members.
The following are tasks required by the agents you willl supervisor:
A) Handle incoming phone calls and customer tickets from 9 AM to 5 PM EST Customer Service (California Time) Monday-Friday
B) Ensure every ticket is solved
C) Ensure notes are made in our CRM and the proper transaction is placed (if needed) for every transaction
D) Provide weekly reports of hours worked
E) Follow our customer service guidelines and standard procedures
F) Handle outgoing phone calls and listen to voicemails to respond to customer inquiries
G) Save sales and try to retain customers
H) You must leave notes on every single transactions
1) You must have worked for a major companies and have significant customer service experience.
2) Please tell me why you are highly qualified to begin.
3) Please confirm your internet speed
4) Please confirm and provide proof you live in a stable environment (no major power outage issues or weather issues)
5) Please confirm you're immediately available for full time work
6) Please tell me why you left your last job
7) Provide references