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I need someone who have alot of experince with Request Tracker 4.11 to help me with the design of it.
I have the RT already setup so the only thing i need is to create groups and queues and custome fileds.
I also need the person to walk me through this system to get a better understanding of how it works.
The technician need to be able to use teamviewer to my computer and using skype talk me thorugh this design.