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• Providing L1 support for Norton Antivirus Product.
• Virus removal
• Providing the Best Practices to the Enterprise Customers.
• Interacting with clients regarding the new variants of infections.
• Preparing reports.
• Updating the case documenting ECRM.
• Coordinating team members with customer queries
• Experienced expert Remote Tech Support Specialist
• Initial responsibilities for remote virus, rootkit, spyware removal, and OS/software troubleshooting installation
• Troubleshoot OS to device including system restore, and PC configuration