Man power calculation

CLOSED
Bids
2
Avg Bid (INR)
2750 / hr
Project Budget (INR)
min ₹2500 / hr

Project Description:
The work is entirely based on a call center.
Points to describe the same:
1.A normal call center projects month forecast volumes have been considered at 100%
2.The forecast volume has been divided by the number of days in the month, considering the month has 31 days.
3.We consider a standard average handling time (AHT ) ie the time taken to handle the volumes, we consider the AHT that has been proposed by the clients at 150.
4.Considering the occupancy ie the % of time the the call center agent has been active on the call.
5.Considering the above factors we arrive at the calls /agent can handle by a simple calculation of (8*60*60*AHT/occupancy)
6.(8*60*60) is nothing but 8 hrs that an agents will be active in the system * 60 mins *60 secs.
7.Now we will achieve at the no of agents on calls will be by dividing the day volume by the call/agent
8.Considering shrinkage which is nothing but he no of agents that i should would not be present in the system at 16% & also the number of agents that i have already given off or holiday at 14%, we will arrive at the required manpower.
9.The required manpower is calculated by the number of agents on calls /(1-shrinkage %+ off %)
10.Thus we arrive at required manpower for a particular project with given volumes & AHT.

Hours of work: 10 Project Duration: 1 - 4 weeks Skills required:
Human Resources
About the employer:
Verified
Public Clarification Board
Bids are hidden by the project creator. Log in as the employer to view bids or to bid on this project.
You will not be able to bid on this project if you are not qualified in one of the job categories. To see your qualifications click here.


Hire LeenaKotwal
₹3000 / hr
Hours: 10 hr/ week
Hire msp451dgl
₹2500 / hr
Hours: 10 hr/ week