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I am searching for a stable premium mail chat application for reply incoming messages from customers ( dating ) for fictive profiles/models
The reply screen must have the following functions:
Information about model the user is responding too ( picture, age, living place, country)
Under this there must be an option to fill in information and save this for this model. So in future I can see information that I have discussed with the customer)
Option to reply text to send to the customer see the last 10 messages there where send before this reply
Also there must be an option to see the whole history of the conversation between the model and the user, so that there is button called history and when I click it I see ALL mails that they have send to each other)
information about customer ( if customer have maked his own profile) if not this can be empty BUT there must be option for saving information about customer. With save button. ( and automatically add date and time of adding information.)
I want also that the people that will work in this screen sees how many messages are still open for reply ( so if there are 15 new messages that they must reply they have to be able to see this somewhere in the top of the screen.
And one last option in this is screen is option to have sound turn on or off if there is open message that operator must reply.
Than there must be 2 statistics screens.
One for the operator. Here they must be able to see how much messages they have send per day. One for myself: this must be more precise:
I must be able to see how much messages are send per day and per hour BUT also how much per operator ( so I know how much I must pay them) and how much per model ( sometimes if they have own models that they have added in website they get paid extra because it is there model)
Then there is 1 important thing for the system And that is that when there are 20 open messages ( that needs to be replied) and there are working 2 operators at the same time that they get not the same message. But that it will be divide between the different operators.