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An app that has a registration form at the time of installation asks for customer name and contact details and living address/location. Once the app has been designed, the front page will be listed with few departments "Sales" , "Tech Support" , "Billing" , "Complaints" e.t.c, once the user chooses one of the departments, it will show two options to send his enquiry 1) "text based" and 2) "voice based" , if he selects "Text based" then a message window opens to type the details along with a submit button. If he selects "Voice based" then a voice recorder will open and record the message on pressing record button and "stop n send" button. This information needs to be stored in a database which can be accessed by my office staff. The app should have a potential of handling thousands of concurrent users. Amazon Cloud hosting is preferred, however importance will be given to developer's choice. We have detailed project plan and mock layout. As we a budding company, we have bit constraints on budget levels, but having a huge potential to build more apps coming days as we have multiple clients are in pipeline.