E-mail tech support needed for iPod related software
Project ID:
578700Project Type:
FixedBudget:
$250-$750 USD
Project Description:
We are a software development company that makes software for Mac and Windows computers. Our software integrates with iPods and iPhones. We are looking for 1-2 people to respond to our e-mails. We get about 50 e-mails per day which should take about 3 or 4 hours per day to respond to.Job responsibilities:
1. Responsible for replying to our e-mails, sending software refunds and posting issues in our system database
2. Must be able to work 3 to 4 days a week
3. Must check & respond to e-mails 2 or 3 times per day so the customers to not have to wait more than 12 hours for a response.
4. Must test our software and try to re-create the issues that the users are having.
Desired Candidate:
1. Good and using both a Mac and Windows computer. You must have access to both of these (or have a Mac that runs both operating systems)
2. We must be able to contact you by phone
3. Fluent in English
4. You must have at least two iPods: one of which must be either an iPod Touch or iPhone.
5. If you are willing to provide phone support to customers, this is a plus.
This job will be on-going and the ideal candidate(s) will be able to work doing this for at least 1-2 years.
PLEASE BID THE AMOUNT YOU ARE LOOKING TO BE PAID FOR RESPONDING TO 15 DAYS OF OUR E-MAILS. (ie: If you want $40 per day, your bid should be $600)
Skills required:
Customer Support, Desktop Support, Phone Support, Technical Support, TroubleshootingPublic Clarification Board
3 messages
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merlwafu
Hi, I am a filipino. I would love to work with you.. I work at HP AIO printers before.. I'd love to work on iPods so pm me details.. work fee is not an issue as you can pay as low as $25 per day..
over 2 years ago
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dbavale
We already have similar setup (helpdesk) to respond to client emails. We give 22/7 support. We will make sure that all the calls are responded within the time frame defined and as per the SLA. Also we have a software testing team for testing the softwares which you can make use of. We use CMMI checklists and reports to deliver.
Let me know if you need any details.over 2 years ago
Awarded Bids
All Bids ()
Please check message board
I think myself eligible for the project.
thank you
Rsunset327
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Rsunset327
From United States
Offline
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Academic Writing (80%, 85th percentile)
$375
in 15 days
over 2 years ago
My bid is for $375 every other Friday. I meet your requirements and feel I could excel in this area. I am a US native and speak perfect English and can send replies in a professional and conversational style.
Robe... more
My bid is for $375 every other Friday. I meet your requirements and feel I could excel in this area. I am a US native and speak perfect English and can send replies in a professional and conversational style.
Robert less
re entering the bid. please let us know for further actions.
Hello sir, Please see PMB for details.
This Apple/Mac fanatic is willing to offer customer support to like-minded consumers. I have been a campaign manager with a call center for the past 2 years.
rikhavdaftary
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rikhavdaftary
From India
Offline
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Foundation LimeExchange Member
$450
in 15 days
over 2 years ago
Presently i am in the email support ,tech support & Phone support of Software project. I am interest in this project. please see pm
Rikhav Daftary
galvingo
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galvingo
From Philippines
Offline
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Foundation EUFreelance.com Member
$425
in 30 days
over 2 years ago
Hi, please check PM for details. Thanks. - Eric
Please see the PM.
hi
i am going to start a outbound project from jan 8,2010.so,if you accept my bid for this project wouldbe a plus for work.
Want quality support in less time and number of days would depend on the time span of support you are looking at.
Please see PM.
We have a data and voice center located at Chennai and Pondicherry with 200+ seat capacity engaged in voice/chat/data support 24/7 for international clients - helping them to bring down their cost drastically.
We h... more
We have a data and voice center located at Chennai and Pondicherry with 200+ seat capacity engaged in voice/chat/data support 24/7 for international clients - helping them to bring down their cost drastically.
We have an experience of 4 years in the following areas:
Sales/Appointment setting/surveys - Hourly rate - USD 8-10 per hour per agent depending on the nature of work.
Customer Support - Email/Chat/Voice 24/7 - Emails at $600 per month for 150 emails per day per agent (extra charges per extra email replied).
Data Entry/Management/Processing - Data entry at $4 per hour per agent.
Can provide inbound/toll free numbers as well as voice files for every call made.
Looking forward to work with you.
Regards Priya Kumar less
we are a it support company have branches in egypt / canada / dubai we are looking for a long term realtion .. (online text chat/ customer support )
Hi,
Please check your PMB. Thanks
Hi!
I have gone through your requirement and i am glad that i can accomplish this task, i would be more interested to speak to you on IM. Pls give us an opportunity to work with you.
Will be willing to Complete in any time frame. I sell ipods/iphones almost everyday. I am very interested in your job. I can go lower if you think $550 is too much.
I very much love apple products and will support y... more
Will be willing to Complete in any time frame. I sell ipods/iphones almost everyday. I am very interested in your job. I can go lower if you think $550 is too much.
I very much love apple products and will support your compainies ideas.
Please let me know more about this, asap!
Thanks less
ill be willing to take charge to your email jobs. im online 8- 12 hours a day and im a bachelor IT graduate.
i have the capacity and skills required on your business .i have a i pod , and if given this job ill buy a... more
ill be willing to take charge to your email jobs. im online 8- 12 hours a day and im a bachelor IT graduate.
i have the capacity and skills required on your business .i have a i pod , and if given this job ill buy a iphone too. im looking for a long term partnership with you .
i can also provide call support to your costumers too
i like this job because it long term
less
I am interested in your project and I am able to also provide phone support.
Please check PM for proper proposal
maroco
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maroco
From Philippines
Offline
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Foundation EUFreelance.com Member
$650
in 30 days
over 2 years ago
i have 2 laptops , an ipod nano and an ipod touch, 1.5mbps internet connection and a quiet place to work.. have been working as a level 3 technical support.. thanks
Please see PMB.
Hi there, I can do this. Please see PM
I am interested working with your company. I have over 15 years experience working with IT issues and troubleshooting user errors. Please consider me for this position.
I'm an individual freelancer who have experience working as a technical support represent in both voice and email process,all IT support,new technology advanced business and i can guarantee your satisfaction sir.
adeelarshad
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adeelarshad
From Pakistan
Gold Member
Offline
|
HTML Level 1 (70%, 60th percentile)
General Freelancer Orientation (85%, 95th percentile)
Foundation EUFreelance.com Member
Foundation TycoonTalk.Freelancer.com Member
$600
in 15 days
over 2 years ago
Hi, Plz check pm for details. Thanks
workbee
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workbee
From India
Offline
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Foundation EUFreelance.com Member
$525
in 15 days
over 2 years ago
Hi, I am highly interested, would request you to please check PM for my profile. Regards
Hello Sir / Madam
I can handle this project.
I have total 5 years of experience in technical support engineer in Information Technology.
Thanks and Regards
Kishor
Please let me know when I have to start working on your project
Hi!
I have gone through your requirement and i am glad that i can accomplish this task, i would be more interested to speak to you on IM. Pls give us an opportunity to work with you.
Please check the PMB for details.
wealwayswinonlin
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wealwayswinonlin
From India
Offline
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Foundation LimeExchange Member
Foundation EUFreelance.com Member
$399
in 30 days
over 2 years ago
I have rich experience working as a technical support represent in both voice and email process.I think I am best suits for this profile. Looking forward for your reply.
jainkha
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jainkha
From United States
Offline
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Foundation EUFreelance.com Member
$250
in 30 days
over 2 years ago
I am intrested please send details
Dear Sir
I am interested to work with your project. Hope to receive your considerations.
Thanks & Regards
Abir
himanshusofttech
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himanshusofttech
From India
Gold Member
Online
|
WordPress (80%, 88th percentile)
General Freelancer Orientation (85%, 95th percentile)
$600
in 0 days
over 2 years ago
Hi,
We are ready for the job.
Thanks,
Himanshu Softtech