oscommerce - quick order

Unfortunately the last hired programmer, it was abandoned this work, so please JUST SERIOUS PEOPLE. The system must to allow visitors create orders, users, etc... like normal/oscommerce. But Also: We need an 'callcenter page' into the oscommerce admin. - This new module must to allow create quick orders as 'callcenter' not as the end customer. - Our people from our callcenter will made a phone call and get all the data for the order ... fill out the quick-order form and then submit this order. - When the order is created for our callcenter personal, an email to the customer must to be sent it to be confirmed. - Once The real customer confirm the order, this will added into the order list (like a regular order: but we need to know what order was created from). Also, we need into this new page/module a kind of Maintenance: Like into : Admin -> Callcenter -> communication -> callcenter/normal email In this new part we need to save two different text messages: callcenter and normal messages. Basically is a big textarea to write this __messages__ Now, into the oscommerce admin; into the Customer Section... we have orders, right? Ok... Next to each order (in the other list), we need to add a checkbox. You as a OsCommerce expert know, that in the order list we have the following actions for each order: edit, delete, invoice, packing slip Now, we need to create two more options: 'send callcenter email', and 'send normal email' And If you check one or more orders and click into 'send callcenter email' ---> The text SAVED into 'CALLCENTER MESSAGE' will send out to the email customer. Finally into the reports option, we need to have a 'order export' option. A date range selection for export the orders into a csv file, with a specific format. [See attach] More details, see attach. Thanks.