We need Live Chat adding to our website www.labeldiscount.co.uk , specifications as listed below. Most of the code is already open source but we need a professional coder with high qualifications + skills + experience.
Only if you can prove you have experience with this functionality then offer.
Wanted features (not everything is needed, but it gives a better understanding of the functionality)
One to One Text Chat with WebSite Visitors
One Support Operator can Accept Multiple Chat Request
No Visitor Log-in or Sign-up Required
Chat History Pop-up on Initiating Chat
Serving Web Pages to Online Customers
Pre-written or Standardized Responses
Smilies (Emoticons) during chat
File Transfer during chat
Co-Browsing during chat session
Customize Pre & Post Chat form
Leave Message form (if support operators offline)
Multiple Support Operators Sharing Chat Session
Typing Status Alerts
Visitor Monitoring :
Monitor Website Traffic in Real-time.
Fast and Easy Navigation.
Block IP Addresses.
Chat invitation : Auto/Proactive chat invitation, Page Specific Chat Invitation, floating/jumping and in page chat window, Layered Chat Window
Chat invitation : time interval set in db
Caht invitation image: float on screen position depends of
Extensive Visitor Information System: (Geo location, search engine, time spent etc.)
Chat History of every visitor + Extensive Visitor Information comes to your website: saved in db
Web Base Interface for monitoring and chatting.
Works on all hardware + browsers ( Windows, Mac, iPhone, iPad) for monitoring and chatting.
Foot Prints (How many page visited and time spent by visitor on each page.)
Call Back & Call Back History
Preferences & Setting Control:
Fast and Easy Integration
Live Support Through more than One Department
Department Based Chat Session
Show visitor Queue Number in chat waiting status
Maximum waiting time by visitor in queue
Enable time base chat session
Operators auto logout from application
Auto Greeting Message on chat pick for every operator.
Look & Feel Customization:
Fully Customizable Visitor Chat Windows
(To match with your web site look & feel)
Ready Made Chat Windows Templates
Customizable Offline Message Form
Show visitor position in Chat Queue
Customizable Online and Offline Graphics
Graphics Customization at the Departmental and Page Level
Visitor Window Language Customization.
(Chat window in multiple languages)
Language Support in Email Messaging
Supervising & Reporting:
Administrative and Moderator Privileges
Administrator Chat Monitoring and Live Support
PPC Tracking and Hits Reporting
Complete Visitor Statistics Log (Application keeps track of visitors even if all support operators are off-line.
Chat Transcripts of All Chat Sessions, search, email etc.
Chat Sharing, Chat Transfer and Messaging to another Support Operator.
Administrator/Supervisor Monitoring of Running Chat Session and Participation.
Operator Assessment/ Performance Reports and Time Logs of Live Support Service.
Google Analytics Integration
Value Added Features:
Local Time Integration
Pass Custom Variables form Your Web Pages
Post Chat Survey
SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions
Pro-Popup or Change Visitor Page without chat.
Third Party Integration
Gtalk integration for smart support
CRM integration XTcommerce
Plug-ins for XTcommerce
Sticky Notes, To-do List, Calender
Spell Checker (xx Languages)