Hosted VOIP Dialer Required Call Centre

CLOSED
Bids
10
Avg Bid (USD)
$5965
Project Budget (USD)
$750 - $1500

Project Description:
Hi,

We need a voip dialer created, can be from opensource. It needs to be multitenant and the price needs to be low.

I also would like to see any demo you have already done.

Needs lots of features:

Agent
Optionally limit number of new leads per agent
Customizable Additional Information forms per campaign
Unlimited Additional Information forms
Data fields, including custom fields, usable in scripts
Control use of Form and Script Tab from each campaign
1024 pixel wide agent screen
Very visible indication when muted
Confusing technical terms hidden from agents
Preview on Manual dial set by campaign
Preview Force Dial Time, on Manual dial
Embedded Web Forms
Inbound and outbound calls (blended)
Any-agent or agent-specific callbacks
Manual dial with optional preview before dialing
Faster dispositioning with hotkeys
Transfer calls with hotkey
Definable agent wrapup-time per campaign
Third party conferencing with presets and macros
Third party blind call transfer
Third party conferencing with agent drop-off
Managers can listen-in on agent conversations
Managers can enter conversations with agents and customers
Call up to three phone numbers for the same lead
Agents can log in remotely anywhere with just a phone and a web browser

Leads
Optional lead prioritization based on age of lead
Advanced lead search and export
Ready to import XML formatted leads from web site
Lead allocation and limits per agent
Working Listmix, by status
Recycling of Busy calls at a specified interval without resetting a list
Multiple lead-lists per campaign
Per lead caller-ID

Campaigns
Per lead Caller-ID capable
GUI script editor
Conditional scripting with objections and rebuttals
Optional javascript per campaign (Form validation)
New highly optimized adaptive dial mode
Export by disposition status and fields
Export directly from report to csv
Enhanced lead search
1024 pixel wide management screens
Uniform design across all modules
Broadcast dialing with IVR, multiple option response to any keypress, speed control, maximum dials per time period
Inbound IVR
Optional Campaign Call time controlled by local timezone
Fronter to Closer transfers with all information
Transfer calls to local or external agents
Conference or transfer to verification company
Open custom web pages, which can include lead information, per campaign
Autodial campaigns to start with a simple IVR (Interactive Voice Response) then direct to agent
Send a dropped call to a voicemail box per campaign if no agent is available
Set outbound Caller ID per campaign
Route inbound calls by Caller ID
Park the customer with custom music per campaign
ACD (Automatic Call Distribution) for inbound and fronter/closer verification calls
Record calls automatically, after delay or by agent initiatation
Custom call dispositions, per campaign
Option of a drop timer with safe-harbor message for FTC compliance
Variable Dropped Call percentage when dialing predictively for FTC compliance
Internal DNC (Do Not Call) list can be activated per campaign
Answering Machine Detection and custom message for AM calls
Custom database queries in campaign dialing
Supports single campaign on many servers & many campaigns on single server

Reporting
Track lead cost
Optimized reporting (Query time)
Real-time and summary reports
Hourly Totals by Status Category on Real Time report
Logging of Carrier Errors
Call report
Inbound/Closer report
Recent sales report
Cost of list by entry date report
Lead performance by campaign report
Lead performance by list report
Agent performance report
Agent timesheet
Agent stats report
Agent status report
User-group hourly status report
Server performance report

Skills required:
Asterisk PBX, MySQL, PHP, VoIP
About the employer:
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