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As far as the tone, I would like it to just focus on the importance of Customer Service. One of the main points that I'm emphazing is that we as customers get customer service at the level we demand it. ie. If we are getting back service it's because we continue giving money to company's with bad service. Below is the "mission statement" of the website:
Declaration of the United Consumers When in the Course of human events, it becomes necessary for the people to dissolve the rigid business hierarchy which developed out of historical necessity, and to assume among the powers of the earth, the separate and equal station to which the Laws of Nature and of Nature's God entitle them, a decent respect to the opinions of mankind requires that they should declare the causes which impel them take action and spread the word. We hold these truths to be self-evident, that all humans are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness. --That to secure these rights, Businesses are created among Men, deriving their just powers from the consent of the customers, --That whenever any type of business becomes negligent of these ends, it is the Right of the People to avoid them, by spending their funds elsewhere, creating new businesses or finding other entities that address their needs better. Businesses built on the foundation on such principles of customer service, integrity and enhancing their customer relationships. Organizing its powers and resources in such form, as to provide the customers the experience most likely to effect their Satisfaction and Happiness for the better. Those businesses will be the survivors. As consumers and clients, We have warned Businesses that our needs have not been met. We have reminded them of the circumstances of our patronage and the implicit understanding that we demand maximum value in exchange for our money. We have appealed to their native justice and magnanimity, and We have conjured them by the ties of our common kindred to disavow these injustices, which, would inevitably interrupt our connections and correspondence. They too have been deaf to the voice of justice and of our requests for service. We, therefore, the Representatives of Capitalism, in General Congress, Assembled on the Internet, appealing to the Supreme Judge of the world for the rectitude of our intentions, do, in the Name, and by the Authority of the good People of this planet, solemnly publish and declare, That we United Customers, as Free and Independent citizens of the world, have full Power to use our buying power to establish Commerce, and to do all other Acts and Things which Independent Customers may of right do. And for the support of this Declaration, with a firm reliance on the protection of divine Providence, we will do our best to shape business with our Fortunes and our Freedom of Speech. One Site, Many Voices **************** 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done.
2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables):
a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment.
b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request.
3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement).