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I am looking some one to develop a live chat which should be more customizable by any developers in future.
So I need a clear document in parallel to coding.
1. Live chat agent can chat through the admin panel or can use gtalk/ skype to chat to customers
2. Could able to customize the chat window
3. Track ip address, location, referral sites the customer came from details,
Whether the customer is returning customer.
4. Could able to integrate with crm, help desk
5. Custom reports
I will pay once you are done with 50% of project