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Thanks for posting this job. I can help you to fix this issue. Can you please answer below question to narrow down and identify where exact issue occurs.
1. is the laptop win 7 32 bit or 64 bit?
2. is all windows update up to date?
3. what antivirus is installed?
4. are you able to hear sound (Music) while playing songs or youtube videos in any browser.
5. did you tried any troubleshooting step?
I can help you to fix this problem.
Thanks & Regards, Karthiraja Gmoreless