I need a better way to manage phone provisioning for my company.
Right now users email me with information and I fulfill the request and all the info is stored in a ticket.
I'd like to change that format to a html form that's submitted to a mysql db. The form will email me to notify me about a submission and I can go to the admin panel to see the information submitted and manage the request.
The only additional thing I need is the notes to be treated similar to a ticketing system only in the sense that I can add notes, not edit or remove any noted already submitted.