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I have a WD Passport 1TB external HDD that has gone bad. I need to recover the data. Here are the symptoms :
1) As i plugin the HDD, it is detected, everything is fine. but the WDUnlocker doesn't open up. When i double click the drive in mycomputer, it throws an error and HDD disconnects from computer. however, the light keeps glowing
2) The computer also slows to a slog
3) The HDD doesn't appear in disk manager
4) The HDD comes back in after come minutes.
I think its the case of corrupted firmware, but firmware updation doesn;t work as the HDD disconnects. You can work on my laptop via team viewer. You can have a look at my system. if you think you can manage it i will make the milestone payment straight away and then you can work towards fixing.