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We have a system which requests feedback from our customers. We send each customer three emails, one to check they have received the item, one to ask for feedback and one to chase them up. Orders are imported manually from the order report function in Amazon. We also have an exclude page Address book(customers who have contacted us previously dont get contacted) and Feedback (Customers who have left feedback dont get contacted)
We run many seller accounts and thus need separate accounts setup for each of them in the system (This is already done).
We need to make this more automated with the automatic import of order reports from Amazon. You can see the existing system here:
Currently the orders are imported manually, we need these to be imported automatically each week.
There will need to be new fields in the accounts page to allow entering the Amazon AWS/MWS details for each account (Some are FBA, some are MarketPlace, some are both).
Our sellers operate mainly in the UK, but support for order reports from FR, JP and USA needs to be included.
Due to changes to the Amazon messaging system there will also need to be settings fields for SMTP details (as emails have to be sent from the sellers email address). This is not the main priority as we have a solution if this is not possible.
We would also like the email templates (There are 3) to be adjustable for each account (On account settings page)
Sending of the emails will also need to be automated, although this will need to be done at the end so we can test the system first.
Future work, not included in this project:
We are also interested in the same process for our Play.com orders.
Amazon are creating a feedback report, which we would like to import into our system