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Project Description:
Subject: Webiste Error
Description: I have a company working on the SEO of my site and spoke about the fact that google wont rank a secure page, therefore we are only looking to have the "s" on pages where its needed. Here is his email to me.

We tried to change url https:// to http:// in admin control panel.
Under Tab Configuration >> Web

We just replaced base url
https://shapelifenyc.com/ To http://shapelifenyc.com/

But it did not work. We restored previous settings but website is still not working. Do you have any idea about this erro. Maybe the server needs to restart or system>>magento connect>>magento connect manager needs to be updated.

Replies: 2010-06-23 09:41am by shapelif - Hello,

I have configured your Magento to work with your SSL.

The correct configuration is as follows:

Unsecure URL: http://shapelifenyc.com/
Secure URL: https://shapelifenyc.com/

With this configuration Magento will automatically use the secured connection for every order.

However your current error is coming from your php scripts, not from the Magento configuration:

a:5:{i:0;s:276:"Warning: simplexml_load_string() [<a href='function.simplexml-load-string'>function.simplexml-load-string</a>]: Entity: line 184: parser error : Extra content at the end of the document in /home/shapelif/public_html/app/code/core/Mage/Core/Model/Layout/Update.php on line 431";i:1;s:2116:"#0 /home/shapelif/public_html/app/code/core/Mage/Core/Model/Layout/Update.php(431): mageCoreErrorHandler(2, 'simplexml_load_...', '/home/shapelif/...', 431, Array)
#1 /home/shapelif/public_html/app/code/core/Mage/Core/Model/Layout/Update.php(273): Mage_Core_Model_Layout_Update->getFileLayoutUpdatesXml('<?xml version="...', 'Mage_Core_Model...')
#2 /home/shapelif/public_html/app/code/core/Mage/Core/Model/Layout/Update.php(345): Mage_Core_Model_Layout_Update->fetchFileLayoutUpdates('frontend', 'default', 'modern', '1')
#3 /home/shapelif/public_html/app/code/core/Mage/Core/Model/Layout/Update.php(246): Mage_Core_Model_Layout_Update->fetchPackageLayoutUpdates()
#4 /home/shapelif/public_html/app/code/core/Mage/Core/Model/Layout/Update.php(224): Mage_Core_Model_Layout_Update->merge('default')
#5 /home/shapelif/public_html/app/code/core/Mage/Core/Controller/Varien/Action.php(305): Mage_Core_Model_Layout_Update->load('default')
#6 /home/shapelif/public_html/app/code/core/Mage/Cms/Helper/Page.php(103): Mage_Core_Controller_Varien_Action->loadLayoutUpdates()
#7 /home/shapelif/public_html/app/code/core/Mage/Cms/Helper/Page.php(52): Mage_Cms_Helper_Page->_renderPage()
#8 /home/shapelif/public_html/app/code/core/Mage/Cms/controllers/IndexController.php(45): Mage_Cms_Helper_Page->renderPage(Object(Mage_Cms_IndexController), 'home')
#9 /home/shapelif/public_html/app/code/core/Mage/Core/Controller/Varien/Action.php(418): Mage_Cms_IndexController->indexAction(Object(Mage_Cms_IndexController), 'home')
#10 /home/shapelif/public_html/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(254): Mage_Core_Controller_Varien_Action->dispatch()
#11 /home/shapelif/public_html/app/code/core/Mage/Core/Controller/Varien/Front.php(177): Mage_Core_Controller_Varien_Router_Standard->match('index')
#12 /home/shapelif/public_html/app/code/core/Mage/Core/Model/App.php(304): Mage_Core_Controller_Varien_Front->dispatch(Object(Mage_Core_Controller_Request_Http))
#13 /home/shapelif/public_html/app/Mage.php(596): Mage_Core_Model_App->run()
#14 /home/shapelif/public_html/index.php(78): Mage::run(Array)
#15 {main}";s:3:"url";s:1:"/";s:11:"script_name";s:10:"/index.php";s:4:"skin";s:7:"default";}

If your website was fully functional couple of days ago, you can use our file restore service.

To request backup restore, login to your User Area -> Get Support -> Get Support - HelpDesk -> HelpDesk Home -> Back-up restore.

The only backup of your home folder is from 2010-06-19 00:33:30.

If you need further assistance, please do not hesitate to contact us again, we will be glad to help you.

Best Regards,

David S.
Technical Support Team

2010-06-23 09:53am by shapelif - I dont understand why this error is coming up when i did not do anything to make this happen. how do these php errors occur? In the past i have caused my site to be down but at this point, I dont see what went wrong.

2010-06-23 10:24am by Stanislav.I - Hello,

Thank you for contacting SiteGround HelpDesk.

Please allow us some time to investigate the issue. I will update this ticket as soon as I have more information.

Thank you in advance for your patience.

Best Regards,

Stanislav.I
Technical Support Team

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2010-06-23 11:58am by Stanislav.I - Hello,

We tried to resolve the issue for you but to no avail. Thus we were forced to restore the Magento store from our weekly backup. As far as I can see now it is working flawlessly. Please check it on your end.

If you need further help, do not hesitate to contact us again.

Best Regards,

Stanislav.I
Technical Support Team

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2010-06-23 12:58pm by shapelif - Thank you very much. is there a way that we can have only the home page and content pages without the https and have the user login and payment pages secure?

2010-06-23 01:13pm by shapelif - the error came back again and the only thing i did was process an order

2010-06-23 01:32pm by Stanislav.I - Hello,

Thank you for the update.

In order for you to disable the secure access to site home page and the content you need to update the url address supplied under the unsecure base url option as it is explained in our tutorial at the link below :

http://www.siteground.com/tutorials/magento/magento_ssl.htm

You should set the unsecure url address to http://shapelifenyc.com/

As for the web site issue it seems that the site was damaged again. We restored it from our backup and it is working properly now.

If you need further help, do not hesitate to contact us again.

Best Regards,

Stanislav.I
Technical Support Team

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2010-06-23 01:53pm by shapelif - I did what you said regarding the url change the site is down again. :(

2010-06-23 02:09pm by Stanislav.I - Hello,

Thank you for the update.

We have restored again the site from our backup. It seems that the current template is linked to the Magento application and when a value is modified that causes the problem. I will recommend you to contact a local developer who will be able to revise your application and adjust it correctly.

If you need further help, do not hesitate to contact us again.

Best Regards,

Stanislav.I
Technical Support Team

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2010-06-23 02:11pm by shapelif - Is there a developer at magento that can do this?

2010-06-23 02:13pm by Stanislav.I - Hello,

Thank you for the update.

Yes, the developers of Magento should be able to assist you further since they are familiar with the application source code.

If you need further help, do not hesitate to contact us again.

Best Regards,

Stanislav.I
Technical Support Team

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2010-06-23 02:28pm by shapelif - It's weird to me that I would have to find a magento developer to help me when I didnt install the secure https to begin with. When i asked that it was done was it evident that only the login/checkout pages should be secure. i feel like i am at a loss right now because magento only assists "enterprise" users.

2010-06-23 02:30pm by Stanislav.I - Hello,

Thank you for the update.

That is why we suggested to locate a local developer who will be able to assist you further with the adjustment of your site.

If you need further help, do not hesitate to contact us again.

Best Regards,

Stanislav.I
Technical Support Team

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Skills required:
Magento, PHP, Script Install, SEO
Hire Tyeisha
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