Web-based Computer Repair Workorder Business PHP MySQL

CLOSED
Bids
12
Avg Bid (USD)
$255
Project Budget (USD)
$100 - $300

Project Description:
This web system is for a computer repair business and we would like to have it function for small computer repair companies and their workers and customers to provide online management.

we also need a way to charge these businesses monthly for our database service.

4 types of users

sysadmins - manage overall system, create new sites, manage billing of sites

-|
admins - manage an indivd. site, add workers and/or customers
control payments of customers, manage work orders, inventory, and buying of parts.

workers - create customers, manage some parts of work orders (status, completion etc)

customers - view invoices, update user data / computer data




Web-based system in PHP + Mysql

1) Installation Scipts to produce all SQL Tables, etc. for windows and linux

2) PHP Site (does not need to be fancy, have written code already towards the site)

Needs to have all of the functionality and resemblence of:

http://www.network-technologies.org/Projects/workorder_processing_software_online_demo.php

AND SOME FUNCTIONALITY OF www.onforce.com


Functions:

user management - user info, computer(s) info, payment info
worker management - info, work orders, worker ratings.
site management ( add a new business etc....)

- work orders - appointment scheduling (calendar)
- automatic work order notification (email, text msg, and aim)

- payment ,accounting, funds management (workers get paid, not physically)

- costs of goods - purchase part, enter cost on work orders
- inventory management
- user priviledges control (rights)


So this is how it works:

-we get a call from a customer
-we need to enter that data in and create a new customer account with a certain one of many computers
-create a workorder and appointment and give that info to all of the workers of that specific business site (email, txt, aim)
-order parts from online and enter in a work order
- note: admins create work orders and only show specific info of the work order to workers (like hiding cost info)
- change status of work order
- complete work order, enter how the customer paid, and allocate funds
- work order management
- customer survey via email about that worker.

*** MORE SPECIFIC DETAILS WILL BE PROVIDED ON ACCEPTANCE OF THIS PROJECT.

*** MUST BE DESIGNED IN PHP5 + MYSQL

*** Would like to work in an iterative software engineering sense, that way testing can be done daily to see if the coder meets customer needs.

*** No copyrighted code allowed to be used

*** If you reuse code you must have specific permission, we will check to see if you use other peoples code so please dont bid if you plan on using other peoples projects.





Additional Project Description:
04/10/2007 at 1:26 EDT
- Multi Branch Capable
- GuestKey - Allow customer's to check the status of their ticket online. Watch the Flash Video
- Onsite Appointment Scheduler - Dynamically generated calendar, schedule appointments years from today.
- Save specific customer information in Customer Forms. Alarm or Gate Codes, Network IP layout, custom forms. Watch the Flash Video
- Simple Backup
- User Security
- Extended Control Panel - Set Default field values, customize program terminology to your industry
Currently these functions are supported by the Professional and Free Edition:
- Full Customer Database Search
- Complete Customer Database with Work History
- Does not require client software installation! (Multimedia Web Browser Required with JavaScript enabled for advanced features)
- Program creates check-in tickets with customer signature fields and item tags
- Get the status of any ticket with one mouse click.
- Steps can be assigned to tickets. For example: Checked In, On Bench, Awaiting Call, Ready For Pickup
- Search all repair tickets for phrases, use it as a solution database

Skills required:
Data Entry, Data Processing, PHP, Script Install, Web Security
About the employer:
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