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I'm losing buyers on my site due to some issue with the checkout process.
Basically, it sounds like a buyer will typically order a bunch of stuff, then fill out the personal info, addresses etc page. When they hit 'proceed to checkout', they get re-routed right back to the same personal info page, but all the data they entered is then erased, so they have to start over (and never make it to the payment stage)
Sooooo.... it could be an out of date paypal plugin, or who knows what else. It was working fine till about several months ago. Strangely, some people are able to make purchases, while others are not.
I'm on WP version 3.5.1 (have not upgraded to 3.9)
Shopping cart is Shopp.
No idea what this involves, so guessing at the offered payment.