Call Center Software

CLOSED
Bids
21
Avg Bid (USD)
$2792
Project Budget (USD)
$1500 - $2000

Project Description:
Hello,

I am looking for Call Center Software, please find below job requirements:
Overview Features:
1- Call Center features: IVR, CTI, Predictive dialer, recorder, email, chat, and social media networks “Facebook, Twitter & YouTube”.

2- Elegant Agent GUI: Multichannel user-friendly agent application, with an embedded softphone for inbound, outbound or blending calls.

3- Monitoring: Wallboard with live metrics enables agents and supervisor to overview the contact center status in real time with an intuitive dashboard view.

4- Reporting: Produces detailed agent interaction reports, breaks down business processes, interaction types and handling times in different & customized format.

5- Admin Control: A management utility that enable admin to easily manage and modify the call center structure, flow and workforce to meet clients business needs.

6- VIOP/ SIP Integration: Ability to configure/ Use VIOP providers service such as DID/ Toll Free numbers with call center software.

To get the full understanding about this job, please have a look to the following websites:
http://www.vocalcom.com/en/hosted-call-center-software-solution-features
http://www.3clogic.com/products-overview/inbound.html
http://www.simplyct.com/top-voip-telephony-features.html
http://www.five9.com/products

Technical features, please check attached file.
Notes:
- Developer can use any open source such as asterisk or free switch and billing integration such as http://www.asterisk2billing.org/. Any recommendations are welcome.
- The call Center software must allow clients to purchase the product online and also log in and start using the product.
- Call Center Software will be based & available on customer request in both options (Server side or cloud basis).
- Experience in Asterrisk/ Free Swetich is required, please provide sample website references if you completed similar job.

Good Luck.

Skills required:
AJAX, Asterisk PBX, PHP, Software Architecture, VoIP
Additional Files: Call Center development Project - Job decription.doc
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