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Ok here i s some info about us:
We have a small handful of Server Admins that look after some game servers. We also use an IRC Network for staff chat where we have a comprehensive team of staff in various positions around the world.
What I am interested in finding a price for is a comprehensive alert system where assigned members of staff can raise an alert to the server admins, This alert will take various forms of delivery and the server admin must be able to respond to the alert to notify the other admins that one of them has accepted the job as well as the other staff members so that they know the problem is being looked into and can talk to the playerbase.
> Ease of use to raise the alert
> Android and iPhone app to receive and respond to alerts
> IRC Integration
This I sort of want your ideas of how you think to best implement this but here is what I envisage:
A connection to our staff IRC chat and for it to be sitting in the staff channel. In the event of an emergency staff members can PM the bot with a password that only certain staff would know along with a brief message. For example: 123456 Server 1 down. Without the password the bot is to ignore the PM. Upon successful trigger it would reply to that person saying success and int he staff channel post an announcement like "Server Admins Alerted - Please await a response". The bot would then send an alert to each of the admins phones via this app.
This app would then sound an alert and notification which when opened would display a brief message as sent by the calling member of staff. There would also be a respond button this button would send a respond notification back to the bot. The bot would then send out the respond to the other admins so that they know who has responded and in the staff chat channel another message like "Name is responding to the alert - Please stand by".
This needs to be fairly fool proof though so Maybe there needs to be a second method other than the app. Maybe SMS integration?
This is sort of a quote at the moment to see how much its going to cost then I will discuss with the team to see if we are interested.