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We are currently sourcing quotes for a Twilio advanced IVR and database integration for an online print company. To a knowledgeable Twilio user this should be quite straight forward.
1. Caller ID Lookup and if known, greet with name
2. If known, ask if they want to check order status. If yes, pull recent order data from database and read back.
3. If caller ID is not known, offer different options and transfer through to operator
4. All voice prompts including order details need to be MP3 files (supplied), rather than the automated voice of Twilio
Our website is coded fully in ColdFusion and as such runs an MSSQL database, so a solid knowledge of ColdFusion is necessary.
There is no strict deadline on this project and we are currently only sourcing quotations, so there may be a 2-3 week gap before we accept a bid.
In your bid, please provide an all-inclusive price and time frame to complete this job.