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I need someone to create a very good design that matches my website design for "osTicket" ticket system for customer support. At the same time I want to customize osTicket to my business needs. I want osTicket to have 3 different login types, one is for clients, second is for admins (internal staff) and third is for 3rd party contractors working with us for client's projects. The idea is that the "Admins" can signup a "3rd party rep" into the system and the "3rd party rep" can see and answer to all "Client's" requests. However, the "Admin" needs to be able to monitor and approve/reject all communication between "Client" and "3rd Party Rep". We are not bound to osTicket and are willing to use a different system as long as it fits out needs however we chose osTicket as it is a very popular opensource software.