Remote IT service website - repost

CLOSED
Bids
15
Avg Bid (USD)
$665
Project Budget (USD)
$250 - $750

Project Description:
$400.00 Max Not interested in getting multiple escrows. I want 1 escrow for full amount. Paid in full when job is done.

You will be designing a functional website that provides all the elements required to run a remote IT pc repair service.


Requirements:
Secure
FREE/Low cost Ticket system either a plugin or type found on Host server plans
FREE/Low cost Chat system either a plugin or type found on Host server plans
You MUST understand the flow, functional and design goal of this type of website.
Paypal and authorize.net ready

**We have an amazon ec2 server that currently hosts a simplehelp.com trial product. It is a remote connect software helpful if you read about simplehelp.


WebSite Design guide below: *** see attached the txt for the style of site to build. I am more concerned with the functionality than anything else.

1.) Visitor – Accessible and high profile chat box – Free consult.
2.) The basics of static pages with sales pitches
3.) A news box on frontpage with an easy CMS in admin for adding info on latest bugs, etc.
4.) Dynamic box on front page and all pages with number of IT techs available, below that recent issues fixed by it techs. “click here for a tech now!”
5.) Flow from all pages: Chat accessible as well of listing of active IT techs.
6.) Visitors can also call and will be reffered a tech.
7.) Visitors can also go to the “Home Services page” or Business services and buy various plans:

Plans include:

*** see example site in attached txt message for type of plans and service.

Website functional goal:
I am turning visitors into paying clients via a real time chat session on the website.
Once confirmation of payment then the repair, virus /malware removal occurs. The techs login to my website and when a visitor turns into a customer the techs have an opportunity to help the customer. The techs are in a rotation.

Where things get different is that this site is a hub of freelance IT techs available for remote IT services.

1.) I want to have the ability to have my IT techs be logged into my company website and receive email messages when a customer pays for service.

2.) For example, I have 3 IT techs waiting for paying customers. Each IT tech is logged into my website and can chat with the visitors if they have questions. These IT techs can work anywhere in the world and are at a PC where they are. I would like the IT techs that work for me able to be contacted by email message. The IT Techs

3.) If the visitor wants help then our IT tech explains to them via chat to pay for services. Once the confirmation is received of payment the IT tech either uses remote to fix the clients computer, printer etc.


**** Ask Questions, offer ideas prior to taking on job

Thanks

Skills required:
Graphic Design, HTML, MySQL, PHP, Website Design
Additional Files: itexamplesites.txt
About the employer:
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