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We want to build a e-commerce website that is simple to navigate and easy to use. We would like to link it to a Cloud Based customer relationship management system to automatically gather inquiries from the website and manage them through to a sale. The CRM system will also be used to manage our customers and prospects in our non-web business as well. The site and CRM should have a mobile optimized version.
Our preference for a website platform is Drupal, and Microsoft Dynamics for the CRM system.
The website will sell a range of consumer items to both direct users of the product, and people or companies that will on-sell the product to other people. These on-sellers will have their own website and are not affiliates. We would like the the website to appear to have multiple sales channels that look different so that visitors will think they are different companies, but the product information will come from the same database.
The site must be able to manage several diferent product groups and vary the screen appearance to match product group requirements and relevent information. A retail price will be shown to all visitors, but registered users will see a price that is relative to their log in level.
The Customer Relationship Management system (CRM) will link with the website and collect leads and prospects. The system will be able to generate and record customer activity including emails, faxs, letters, and quotations, etc. The CRM should link to our Cisco LINKSYS telephone system and shown the caller's information on the operator's computer. The CRM will have a function that will set reminders and check that follow-ups are completed on time with a workflow system to escalate missed tasks.
We would like to know how long this system would take to develop and to have a fixed price estimate. We don't want the cheapest quote, we want a great system