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Looking for a module in OTRS 3.1.7...
We are looking to track internal parts ordering such as ink, toner, cd's, etc.
This would require fields like order date, received date, inventory, part number, cross reference, and the ability to separate orders in the case of an order that is shipped in multiple packages.
We would then like end users of the OTRS software to be able to request these parts.
Upon shipment to the end user, the inventory would be adjusted and the end user would receive an email verification of the part being shipped.
Lastly an auto generated email would go out to the end (after x days) user asking for verification of delivery where the end user would have to confirm delivery and closing the case, if the user did not receive the part, the Support desk would be notified and could further trouble shoot... possibly adding a LOST item or diverted shipment.