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I have a basic resume and cover letter that I need rewritten.
Resume writing experience required.
HR expereince required. Preferable from a hiring position.
Format must be compatable with [url removed, login to view]
Industry: Project management of telecommunication projects.
Knowledge of terminology in this industry a benefit.
Both resume and CV must be written in a way that it is easily (and non time consuming) adapted to fit specific jobs.
Example of desired position below;
TELUS Business Customer Care group is looking for a dynamic individual to be part of our Project Management Office team within our fast-paced, revolutionary environment. The successful candidate will be responsible for interpreting corporate strategies and translating them into practical project plans. Projects may include process improvements, system changes, operational changes, and network enhancements across all Business Customer Care teams.
Maintain a strong understanding of Business Customer Care applications, products and services, organizational delivery capabilities, and TELUS end-to-end processes
Scrutinize projects with a focus on Customer Experience & Operational Excellence
Applies advanced project management techniques and skills combined with significant experience in a large complex business environment in the implementation of the solution
Interfaces with project stakeholders and executive sponsors, applying exceptional leadership skills to remove obstacles and resolve conflicts
Facilitate/ liaise at all levels within the Business Customer Care teams and associated stakeholders to gather, validate and assess business requirements for projects to achieve a successful, collaborative solution and/or plan of implementation
Establishes a cooperative team environment
Able to mange multi-phased projects independently
Responsible for process and system changes for corporate and/or business unit initiatives including: requirements definition, business case development, risk assessment/ resolution, stakeholder update presentations, user interfaces/ processes, documentation, testing, communication on basic and/or individual components of projects
Ensure business impacts are accurately captured and endorsed through the budget cycles
Enable a consistent approach to the development of authentic business cases through proper assumptions and use of data
Review and report project impacts and status on a monthly basis for all Business Customer Care team priority initiatives including consideration of proper contingency plans
Capacity to take initiative and ownership of issues and tasks through to resolution
Excellent written and communication skills with the ability to present information at all levels of the organization
High standard of performance; ability to deal with ambiguity and complex issues and concepts
Strong interpersonal skills with the ability to foster good working relationships at multiple organizational levels (internal/ external to Business Customer Care)
Demonstrated ability to work with peers in a cross-functional setting
Highly motivated, creative, self-sufficient with ability to work successfully under pressure
Strong financial and business case development skills
Process, change management, project management, and systems methodologies and tools
Experience dealing/ communicating effectively with leaders across different levels within the organization
Minimum 5 years in operational and/or technical environment
Minimum 5 years experience in Business Analyst or Project/Product Management functions
Experience in a call centre environment
Experience working in fast-paced, continually changing environment
Experience building effective working relationships with internal/ external partners