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We have a Microsoft SQL Server 2005 with SRSS installed and running. We have two existing reports that show statistics on our call center. We store the call center statistics in two simple tables. We need two of the reports updated as when they were created we were taking calls M-F and we now need to include Saturday. There will be:
- Edit a current report to show calls taken by hr vs. number of unique agents answering calls by day of week vs. total calls per hour
- Edit of a current report that is not showing the correct figures from the database. I believe a formula may be wrong.
More details about the exact table definitions, table format exports and the live data will be provided. The reports need to be provided for I stall but we will install them.