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An appointment setter is given a contact sheet, or a list of potential leads, and is required to contact each person, business or organization provided. This list is generally based on either an email that the person received which caused them to either (a) download one of our PDF's or other "gated asset,"; or, (b) a Webinar that the person attended or registered to attend.
During a brief session with each contact, the appointment setter will provide a summary of Intelleges services and products which they must represent to contacts on the contact sheet.
Based on this summary, the appointment setter will weed out uninterested parties and set up appointments for those wishing to speak with Intelleges senior management team to learn more.
An appointment setter can set up an appointment for an online meeting and/or demonstration; also, an appointment setter, can arrange for an over-the-phone consultation or a private meeting at the office of the interested party.
Intelleges appointment setters (sales associates) are employed as part of the overall Intelleges sales and marketing effort. Our sales associates are usually expected to determine a person's level of interest, ability to contract and need (Budget, Authority, Needs and Timeline).
Based on these filters, the appointment setter will put the interested person in contact with a team member or sales associate who can assist him with an order or provide more detailed information.
An appointment setter uses each team member's calendar and schedule to determine when an appointment can be made. If a cancellation is required, the appointment setter will contact the person to schedule a new appointment. If a contact person cancels her appointment, the appointment setter must notify the team member or, if possible, fill the spot. All appointments must be confirmed a day in advance by the appointment setter.
Appointment setters are generally required to have a high school diploma, basic computer skills and a pleasant phone manner. Depending on the company, appointment setters may receive an hourly wage or an hourly wage plus commission for every appointment that is made.
Appointment setting rates start at $8 per hour.
If an appointment setter does not properly screen callers and determine if a sale can reasonably be expected, he/she may be fired. Extensive training and shadowing sessions and scripts or checklists are commonly used to ensure each appointment leads to a sale. Also appointment setters are expected to meet a daily quota of one appointment per day.
Intelleges provide all phone (VOIP) service access and CRM software needed for this job.
You must provide your own laptop/pc and headset and have a stable internet connection at all times.
To learn more about our company, please view our Intro Video: http://youtu.be/2U6KsI6z3wg
Your laptop must have the following minimum requirements in order to work with our systems:
OS: Windows 7