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SSP is a platform which is used to serve the students better using
Service Cloud implementation in Salesforce. Every student is
tracked in all aspects like how he is performing in the class, how
regular to the class, etc. The client will keep all these information
in different databases like PeopleSoft, Oracle Financials, Profile,
etc. We have integrated Salesforce with these databases
using an event based framework in which a middleware is
designed to catch all the events generated in those databases
and post them to SFDC system. After receiving the response, all
the info is pre-processed before inserting into SSP.