Customise existing web based system

• Project ID:

  532213

• Project Type:

  Fixed

• Budget:

  $250-$750 USD
  

Project Description:

I have this system already running on server.

I need some one to customise this system

http://www.liberum.org/demo/logon.asp?URL=/demo/Default.asp

to have a downloads section and knowledge base for reps

I take more customer details.

only admisitrator can close problems.

system calculates charges (optional)

system has to be rebranded

Additional Project Description:

10/20/2009 at 6:45 EDT:
This system can already do the following


For Help Desk Administrators

* choice of using Windows user/domain accounts or a separate database for granting users access to the help desk
* runs on Microsoft IIS - no proprietary web servers
* easy-to-use menus for managing reps, departments, categories, priorities and statuses
* runs on with MS SQL or an Access database
* built-in reports for keeping track of problems, users and support reps
* configurable email messages
* easily customizable pages to fit your organizations needs

For Support Personnel

* access from any client with a web browser
* e-mail notification of new problems or updates
* pager support
* problem listings with vital details
* ability to view and edit another rep's problems
* problem updates are stamped with date, time and username
* search through problems by username, category, description, solution, dates and more

For Your Users

* submit problems via a web-based form
* view the progress of open problems
* update problems with additional information
* e-mail notification
* list previously submitted problems
* user searchable knowledge base

please see attached for ammedments

the cheapest quote wins

Skills required:

.NET, ASP, Microsoft Access

Additional Files:

site.rar