Project ID:
532213
Project Type:
Fixed
Budget:
$250-$750 USD
Project Description:
I have this system already running on server.
I need some one to customise this system
http://www.liberum.org/demo/logon.asp?URL=/demo/Default.asp
to have a downloads section and knowledge base for reps
I take more customer details.
only admisitrator can close problems.
system calculates charges (optional)
system has to be rebranded
Additional Project Description:
10/20/2009 at 6:45 EDT:
This system can already do the following
For Help Desk Administrators
* choice of using Windows user/domain accounts or a separate database for granting users access to the help desk
* runs on Microsoft IIS - no proprietary web servers
* easy-to-use menus for managing reps, departments, categories, priorities and statuses
* runs on with MS SQL or an Access database
* built-in reports for keeping track of problems, users and support reps
* configurable email messages
* easily customizable pages to fit your organizations needs
For Support Personnel
* access from any client with a web browser
* e-mail notification of new problems or updates
* pager support
* problem listings with vital details
* ability to view and edit another rep's problems
* problem updates are stamped with date, time and username
* search through problems by username, category, description, solution, dates and more
For Your Users
* submit problems via a web-based form
* view the progress of open problems
* update problems with additional information
* e-mail notification
* list previously submitted problems
* user searchable knowledge base
please see attached for ammedments
the cheapest quote wins
Skills required:
.NET,
ASP,
Microsoft Access
Additional Files:
site.rar