Inbound, Outbound, NonVoice Sales

CANCELLED
Bids
70
Avg Bid (USD)
$1796
Project Budget (USD)
$1500 - $3000

Project Description:
We are strategic outsourcing company with expertise on outsourcing Business and International Venture development. We are ventured into serving new campaigns, which last for 12 months. The project has been sourced from USA/UK based end-client. We are offshore channel partners for INDIA. Presently we are outsourcing Inbound Inbound, Outbound, NonVoice Campaign. We are looking for individual, companies to execute this project.

Project 1
We are looking for call centers for our Internet (VoIP) phone services sales campaign, We need centers to dial USA / Europe and Middle East in normal business hrs plus weekends and holidays. Our payout is the best in the industry and will be paid by wire transfer on monthly basis. Interested centers are requested to contact with their profiles.
Live Chat inbound Sales: The job is to run the live chat on your desktop and be prepared to answer questions from website visitors and clients who have questions. At present there are only 10 to 20 inquiries per day. Main priority is to have the live chat active and attend to visitors if they have any doubts.The support is for a American VOIP service site.

1. Live Chat outbound Sales: Instant message operators to work worldwide from home as chat operators.Must be familiar with Instant Messages like:( google talk, msn, yahoo YIM, and AIM) Must have perfect English grammar and type at least 50 wpm. Must be available to work weekends and nights. Must also have a paypal account in order to be paid.

You must also know how to excite customer to lead them to our website and to purchase credits. We will also offer virual number free to the customer, so this is a great way to "close the deal"

2. Live Chat inbound: Inbound sales Web Chat Agent

Respond to inbound chats or e-mails from web visitors looking for a VOIP service.
Maintain chats with up to two visitors at one time. Efficiently manipulate multiple screens simultaneously. Utilize various Connextions and software packages.

You must also know how to excite customer to lead them to our website and to purchase credits. We will also offer virual number free to the customer, so this is a great way to "close the deal"

Requirements

Be proficient on the computer, including navigation of the web and instant messaging
Pass a typing test, Possess strong communication and customer service skills.



3. Outbound sales: We need a call center or individual to perform B2B / B2C operations. Telemarketing and Closing for my business.


Make Phone calls to leads for me. I don't provide you any leads. You can obtain the leads from the internet, lead sources, businesses and people you know.


You make the phone calls to the prospects with a provided phone script and give them business website to review and you will call them back.


You must also know how to excite customer to lead them to our website and to purchase credits. We will also offer virual number free to the customer, so this is a great way to "close the deal"



You will be paid when you have achieved 20 enrollments. When you reach 20 enrollments, we will paypal you the money owed via Paypal monthly or I can send checks or wire money.



We require a provider that has a credible track record in performing these services.

Operation consists of outbound dialing. No hard sales, we offer a service that every business and individual wants: we offer them low cost, effective marketing they need.

The Goal for a rep:

A. Successfully point customer to website and walk them through till the sale is complete.
B. If the business lead is unsure and needs additional information.

If your reps are not US-accent trained, clear speaking, and fluent in English, do not apply.


MUST HAVE SALE SKILLS IN ORDER TAKING: Can work at home or any location with Internet access, pleasant voice, good phone & chat skills. Must be passionate, available, and is willing to work on a commission basis.

Duties will include receiving calls from customers to handle orders, support calls, live chat, data entry, handling returns



Features include: World Unlimited calling to the US and Canada, PLUS unlimited calling to 67 additional countries for $ 19.95 per month with no credit check. Easy Sale!

Mobile VOIP Software Free: V Phone, a versatile mobile application with the potential to save users significant costs on communication. The application allows users to call through VOIP via 3G, GPRS, Edge, HSDPA or wireless networks, with a full range of codecs supported.

4. We are also looking for qualified and experienced service provider (From USA Only) for our requirement of Telephone Answering Service. Contract will be for 1 Years.
[A] Scope of Service:
(1) Service provider needs to manage US based Toll-Free telephone line for Telephone answering requirement.
(2) Service provider may needs to provide and maintain toll-free customer service telephone system 24X7. After business hours call should be answered advising hours of operation and allowing our clients to leave a message.
(3) Calls will be related to general inquiry related to our service and we will provide training materials for that.

[B] Work Performance: Performance of the work will be Offsite; Service provider can perform worn on their own premises.

[C] Eligibility: Onshore (USA Only), we are looking for service provider, who are either from USA or having their registered branch office or point of contact in USA. We are looking for best proposals and payment terms are negotiable. Interested service providers are requested to submit proposals on or before January 19, 2010 via post, courier or hand delivery only. There will be non-mandatory conference on January 11, 2010. This tender is onshore and offsite. Provider may have to visit our location for meetings and briefings.




ELIGIBILITY

1. Companies/Registered/Partnership/Proprietary firms conversant with BPO/ Call Center works and having the required skill set and manpower to adhere to the quality specifications provided by the data provider.
2. Providing quality output and time consciousness at all times.
3. Having necessary infrastructure and man power to execute orders in precision.
4. Should be in a position to accept and execute minimum 10 seat work load.
5. Companies should have static IP and Server with good BACK UP.


Billing: Bills can be raised every month and executing necessary documents and procedures as specified in the Data Agreement and in Bank Guarantee /LC/ Escrow Account Agreement

Project Budget Estimate: Need Best Quotations

Project 2

We are also looking for Live Chat inbound Sales for our domestic (India) portals.



Company Profile

Help Bell. began offering professional software offshore outsourcing services in August, 1998. Our business is centered in Hyderabad, India; and was registered in 1998. Having engaged in the offshore software outsourcing with BPO and Call center outsourcing industry for 5 years, Help Bell has successfully completed over number of projects for over 12 years, including those from: US, UK. Through the successful completion of these projects, which vary in size from thousands of man hours, we have accumulated extensive experience in an assortment of industries including: E-commerce, government, health care, tourism, insurance, education, finance, sales and logistics. These projects have also enabled us to learn how to effectively communicate and collaborate with clients who have varying needs.

As one of the Microsoft Certified Partners, our Microsoft technology centric teams are experts in technologies such as .NET 2.0/3.0, SharePoint 2003/2007, and Microsoft Visual C++; Help Bell also maintains development teams who are experts in Java/J2EE, PHP, Cold Fusion and Mobile development on various platforms. We are strategic partners of the RED HAT. We have partnership with GEO TRUST SSL LAYER, India.
Help Bell, has good experience in outsourcing business with good support team which provides a support 24 / 7. Help Bell has its own in-house training center with QC department. Our mission is to provide you with the technology you need at offshore cost advantages, friendly service and confidentiality.

Skills required:
BPO, Customer Support, Phone Support, Sales, Telemarketing
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