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I offer over 20 year's of experience covering a full spectrum of administrative duties, including customer service manager, B2B, account management, recruiting, and research.
I understand the dedication and motivation it takes to get the job done. Communication, confidentiality, honesty, and reliability are always a priority.
I have attached my resume and references for your perusal. I would welcome the opportunity to further discuss your requirements and my expertise for your position. I look forward to hearing form you.
I've been in the BPO industry for 3 years now and im looking for a full time job. giving very good customer satisfaction is my passion. I've been also a Technical Support for Clearwire and Samsung US. I can handle irate customer.moreless
Vast experience and cheap but quality labor.
o Solid sales experience with proven track records on different verticals.
o Excellent written and verbal communication skills, with an eye for detail.
o Extremely productive in a high volume, high stress, environment.
o Self starter with a "can-do" attitude.
o Microsoft Office and Internet savvy, well-versed on technological trends and gadgets.
o 70-80 WPM typing speed
o Excellent home-based office with unlimited VOIP credits and can record calls.
o Accounts Manager for an Encino, CA-based Sales and Marketing firm (Call Center)
o Knowledgeable with CRM systems and other Sales Input platforms.
SPO (Sales Process Outsourcing) Specialist- Various Companies (US and Australia)
October 2010- Present
o Leadership Role/Team Management
o Responsible for delivering highly qualified leads on assigned task and campaign.
o Made calls mostly in the Australia, Canada and US.
Callbox Sales and Marketing Solutions
April 2006- September 2010
Sales Associate- APAC Department (Asia-Pacific)
October 2009- September 2010
o Responsible for delivering highly qualified leads on assigned vertical.
o Made calls mostly in Australia, New Zealand and Singapore
o Primary Agent assigned for Excom Education, IBM, Saito Label House, Australia Digital Security Systems, Retail Technology POS systems, Tenix Solutions, Optus Telecommunication and Mind Vision Interactive.
Inside Sales Account Executive- Sales Department
November 2008- September 2009
o Responsible for generating highly qualified prospects that have a need to outsource their Lead Generation program with Callbox. Handling the Merchant Services Vertical (Credit Card Processing, Merchant Cash Advance and Payroll Accounts.)
Account Manager- Merchant Services Department
April 2008- October 2008
o Responsible for client communication and concerns.
o Managed 40+ old and new clients during my term.
o Overall Representative for the Merchant Services Department
Team Leader- Merchant Services Department
November 2007- March 2008
o Responsible for managing the Cash Advance Team of the Merchant Services Department.
o Managed 20+ Agents focusing on their Daily Production Rate.
Sales Coach- Merchant Services Department
July 2007- October 2007
o Responsible for Product Training and Agent Evaluation.
Quality Assurance Analyst- Merchant Services Department
April 2007- June 2007
o Responsible for Qualifying the Leads submitted by the calling Agents and Agent Development.
April 2006- April 2007
o Responsible for Delivering highly qualified leads and meeting the monthly quota assigned.
West Visayas State University
Bachelor in Cooperatives Management
Mr. Rashard Ray
Manager of Business Operations, Teletech Holdingsmoreless
VCC HUB is a call center comprised of TOP NOTCH contractors, Managers, Telemarketers, CSR's, Appointment setters and Lead generators. I am a BS. Biology Graduate from De La Salle University which is one of the best Universities here in the Philippines. It is a medical course and I also took some units in Marketing Management.
Being the head of the Team, I have worked with several American, Canadian and Australian Clients as an Appointment Setter, Lead generator dealing with sales, customer service, up-selling and cross-selling. I have also worked with reputable companies such as AT&T, Citimortgage, Accenture, Vision X, Inc. and Barclays Bank. I have dealt with debt settlement companies and offered various payment programs to customers with bad credit scores in order to help them cure their credit card accounts and/or survive their mortgage payments. My company is currently working with a Canadian Investment and Insurance Firm for almost 5 months now and our Client has been pretty satisfied with the campaign results and all my agent's performance. My Center is also managing another campaign with an American Client which deals with loyalty programs.
With us, you are assured of reliable, trustworthy, professional, competitive employees and with each contractor having an extensive work background in both virtual and physical call center set-ups, you are assured that their performance would be far beyond compare. Making sure you hire the best fit for the job. Contractors with great skills, has work ethics and right attitude.
We can provide you the best virtual employees. Our company provides all agents extensive product training, monitoring, coaching and accomplishes reports about their performance on a daily and weekly basis (recordings, individual and team stats, sales reports) all at no cost. This way, you can spend more time focusing on important aspects of your business with the assurance and confidence that our team is functioning accordingly and hitting the goal. I can also assign a team leader to handle the agents (check on attendance, performance, answer queries, etc) who will also dial out for your campaign at the same time. We are able to make unlimited calls to the US and we can also aid in building effective scripts.
Let me know of your thoughts about my proposal and we'd love to have a voice chat with you via Skype according to your flexibility to see how our company can save you money and boost your sales and profits by producing quality sales.
Below is a preview of who we are and attached is a call recording sample of one of our contractors.
Please also take a peek at our site https://www.odesk.com/companies/~~e5e94eb9c41215cc.
We look forward to speak with you soon!
All the best,
Skype ID: vcc.hubmoreless
I am experienced in Credit repair project sector.I would like to apply for the post of "Telemarketing" at your esteemed organization as I have good level of communication skills which I deem is important and relevant for the industry that your organization works with.I also have numerous levels of expertise and international exposure to clients from all over the globe.I worked previously as a call center executive and also have had the privilege of corresponding with some of the major American companies and clinched major deals for my call center.I am an appointment setter specialist and I can gain you maximum revenue for your organisation. I hope you look kindly on my Odesk profile and give a favorable response.
Shoaib Sharif (Adam Smith)moreless
I understand you're looking to hire Outbound reps .
You might have heard of us before - Outbounders.com
- We have hundreds of outbound reps ready for hire right now
- You can listen to agent audio samples before you hire them!
- You work with staff directly and pay as little as $3/hr +
- We only get 10% on top of what the staff charges
- You pay us, we pay the staff.
- You can use our dialer or use your own
- We provide time tracking and screen shot tracking software so its like your in the same office, FREE
- We provide step by step instructions on how to get started after you hire staff. It's quick and easy.
Take 2 minutes and check out some of our newest applicants and listen to their audio samples and see for yourself.
Or post a job (you can post an hourly based or PERFORMANCE based project)
Let me know your thoughts
All the best,
Contact no: 315-207-4247