o A highly skilled SAP CRM/ SD/ ISU Functional Analyst and Team Lead with around 8 Years of rich experience, took part in 5 life cycle implementations along with support.
o Good hands on Configuration expertise in SAP CRM Sales, Marketing, WEB UI, Middleware, CIC and Services modules with conceptual working knowledge of PCM, TPM, RTOM, Loyalty Management, Investigative Case management, Social Services, Sybase Mobile Sales & Service, CTI Integration and integrating business processes with ECC (SD, ISU) and BI servers.
o A good understanding acquired for SAP - ISU module i.e Device Management, Meter Reading, Move in/out, CCS etc.
o Proficient in handling assignments involving SAP Security, CRM Security, ETL (SAPBO Data Services), SQL, DB2.
o Excellent knowledge in the full lifecycle implementation covering Requirement Gathering, Business Process Analyses, Designing, Gap Analysis, Blueprinting, Development, Configuration, Implementation, Testing, Deployment, Documentation, End User Training and Support International SAP/ ERP projects.
o Broad industry knowledge: Specializes in Electronics, Services, Footwear, Apparel, Retail, Beverages, Automobile, Public sector (Oil & Gas Distribution) and Rail Freight Business Processes.
o Outstanding interpersonal and communication skills with the track record of leading teams, driving solutions and to work effectively under stringent schedules.
o Adept at translating business requirements into comprehensive project plans, while adopting industry best practices and custom-tailoring solutions to match complex business needs.
o Involved with Business development activities as writing Proposals (RFPs)/statement of work (SOW), Quotations (RFQ's), Statement of Requirements (SoR), Request for Service (RFS) , Initial Sizing (IS), Impact Analysis (IA), conducting Assessments, Fit-Gap analysis, process optimization, performance measurement and project planning activities like Effort estimation and staffing. Insightful knowledge of process rationalization, cost control, capacity planning, performance measurement, Quality management, Project cost and time estimation including consultants billability analysis.