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Experience: approximately 5 years
Purpose of the role:
We are seeking a Level 2 IT Support Professional to support the client environment and help users to find solutions to their technical issues as well as monitoring the servers, network, PCs and peripherals.
•Provide Level 2 desk side and remote support to end users.
•Troubleshooting PC related problems either via phone, remote tools or desktop support.
•Working to specified Service Level Agreements and internal Incident Management System
•Building, configuring and troubleshooting PC hardware components.
•Must be a good problem solver, and demonstrate the ability to adapt to new and changing technologies.
Behavioural skills required:
•Must be able to work to specified standards and required levels of department, conduct, and sound ethical workplace practices.
•Good verbal and written communication skills.
•Must have good customer facing skills and be well presented.
•Ability to work alone and unsupervised, taking the initiative when necessary.
Technical skills required:
•Working knowledge of Windows 2000/XP/7
•Basic knowledge of server/client operations in a domain environment would be advantageous (NT & 2003) including Active Directory.
•Basic knowledge of TCP/IP standards and networking.
•Working knowledge of current and legacy hardware platforms.
Experience & Qualifications:
•Individual must have at least 3 years’ experience in a similar IT support role.
•Experience working in a Windows environment.
•Diligent in following localised processes and procedures
•Preferably A+, MCP or MCSE qualified