We need to customise the vicidial user interface specifically to suit our requirements
we need to have a script built in so that we can ensure that the agents are saying the correct script and we also need a checklist on the script so that it will not allow the agent to continue to the next part of the script until they have ticked to say that they have said that part of the script,
also alongside the script we would like a couple of buttons so that when the agent presses the buttons it will bring the faq's up on a separate webform.
if a new sale is made then we would require the option to have a separate form appear to enable the agent to fill it out but prices cannot exceed a certain amount or exceed and lower amount.
more features to be discussed!
please email back to