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• 

  raflorareyes08

  Hi,
  
  I used to worked as a call center representative.
  Attached is my CD/resume.
  
  Hope to hear from you soon. Have a great day!

  Attachment: yuu+%28ready%29.rtf

  over 2 years ago

• 

  adryanamyhaela

  Dear Sir/Madam,
  
  Please see below few details about our company and the services we provide. I can assure you that we can provide best call center services and not only.
  
  
  Call Center Services
  Our company is the leader in cost efficient Multilingual Call Center Outsourcing Services.
  Our services a wide range of industries and customers from strategically chosen locations across the globe. Our locations give us access to highly motivated and skilled personnel who in the end make all the difference.
  We are experts backed by strong technology foundations and a deep process understanding.
  Our large long term customers base and our ISO 9001:2000 certification vouch for our ability to deliver excellent quality at very competitive cost levels.
  We offer both Inbound and Outbound Call Center Services:
  Inbound Call Center Services
  Help Desk, Customer Service, Hotline Services
  We design, build and run dependable, flexible and cost-effective solutions for Technical Help Desk, Customer Service, Hotlines, Order Taking and other Inbound Call Center Services for global organizations.
  We deliver Inbound Call Center services in over 20 languages. We handle a wide range of customer interactions, including voice calls, emails, web forms, faxes, chat, etc.
  We blend carefully selected staff across our different global delivery centers near-shore and onshore.
  We have an open culture allowing our customers to monitor our performance real time through our online reporting tools.
  
  Outbound Call Center Services
  
  Market Surveys, Database Cleansing, Customer Surveys
  We have a long and successful track record in delivering Market Survey Fieldwork to some of the leading global research organizations.
  We deliver these Outbound Services in over 20 languages, thanks to our experienced interviewers and strict project management.
  Our near-shore locations give us access to highly skilled interviewing talent in a wide variety of languages and disciplines.
  We execute our Market Research Fieldwork by means of our own state-of-the-art CATISurveys Computer Assisted Telephone Interviewing platform or by means of customer provided CATI platforms.
  We have proven capabilities in both B2C and B2B fieldwork in all industry sectors across Europe, the Americas and Asia Pacific.
  We perform both quantitative and qualitative research fieldwork services, including transcription and translation.
  
  Fraud Detection Services
  We have a strong track record of assisting businesses to tap into international markets while minimising exposure to fraud associated with international trade.
  FraudBreaker is our leading fraud detection platform that combines unique features with deep fraud inspection capabilities and full web based client control.
  Our Fraud Analysts cover close to 20 languages, assisting you with fraud detection and elimination across the globe.
  
  
  
  Business Process Outsourcing Services (BPO)
  BPO is the contracting of a specialized service provider to take responsibility of critical and/or non-critical enterprise processes. We run selected business processes on behalf of your organization.
  
  
  We design, build and run dependable, flexible and cost-effective solutions for back office operations for leading global organizations. Thanks to our customers from different industries, we have established a track record in delivering a diverse set of high-quality customized services with high, measurable added value.
  
  We have proven capability in building long-term relationships with customers in Financial Services, Retail, High Tech, Market Research, Consumer Electronics, Telecommunications, Industry and other business sectors.
  
  All BPO programs are built on three essential foundations:
  People
  Training, developing and retaining people with the right skills is key to the success of any Business Process Outsourcing program.
  
  Process
  Prior to the launch of a BPO program, we co-develop a detailed ‘Program Manual'. This consultative phase is fundamental to any BPO engagement. This manual contains the documented Processes, Methodologies, Tools descriptions, contact points, reporting agreements and other critical elements for the successful operation of the program. A BPO project can only be successful if it is properly documented by experts with prior BPO execution expertise.
  
  Technology
  Technology is another critical component of any outsourcing operation. We equip our teams with knowledge bases, document collaboration platforms, real-time monitoring and logging environments, multi-channel communication tools, all seamlessly integrated with customer specific tools.
  A last important component of a BPO program is frequent and open communication.
  If you have a project you want to discuss or have evaluated, simply fill in the form below.
  Document Processing Services
  Document Scanning, Data Capture, Document Processing
  We have considerable experience in document scanning and form processing. By blending state of the art scanning and capture technologies with multilingual Data Capture services, our 24 hour service saves our customers considerable time, money and labor.
  We specialize in providing customized data capture services to companies outsourcing their time-consuming paper mill.
  
  Document Scanning
  Document scanning is a key component of a complete document processing solution.
  We offer customized document scanning solutions based on state of the art scanning and document processing technologies.
  We have partnered with market leaders in their respective fields.
  The scanning typically takes place on premise, onshore.
  Paper documents are converted to digital images electronically cleaned (contrast, skewing, despeckling, etc…) and prepared for the next stage: data Capture.
  Data Capture and Processing
  The document images resulting from the scanning phase are electronically recognized as much as possible.
  Intelligent technologies such as OCR (Optical Character Recognition), ICR (Intelligent Character Recognition) and Forms Recognition convert as much information as possible without human intervention, including handwritten and printed text, images, barcodes, tick boxes and more. Documents that can not be automatically captured and indexed (or electronically indexed documents that do not meet a preset confidence level) are transferred to our processing centers for manual capture, indexing or control, if necessary in one of the many languages we support.
  All manual and electronic capture processes are backed by rigorous quality assurance processes, custom-built on a project-by-project basis.
  
  
  For further details, please do not hesitate to contact me!

  over 2 years ago

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