Support Semantic ticket parsing & Knowledgebase
Project ID:
771293Project Type:
FixedBudget:
$750-$1500 USD
Project Description:
We'd like to create a form for our support web site where users enter their query, and while they're typing, a knowledgebase is being searched and solution articles are presented before submitting a ticket (i.e. an email) to our support team.This needs to be multilingual. The ticket deflection metric needs to be measurable.
The knowledge base system needs to be able to mark articles with different statuses, e.g. private, draft, public, needs translation, etc. Also multilingual. Articles should allow posting of images & video.
This can be a from-scratch effort or use the various open source tools available (e.g. Sugar, Mindtouch, etc., suggestions welcome).
Skills required:
AJAX, Javascript, JSP, MySQL, PHP
Public Clarification Board
1 messages
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topbuyer
Are you looking something like PHPKB knowledge base software? It has the same set of features as required by you along with the facility to search the knowledgebase in real time as the user is typing his question on the contact form. Check it at http://www.knowledgebase-script.com
over 1 year ago
Awarded Bids
All Bids ()
VALUEONWEB
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VALUEONWEB
From India
Gold Member
Offline
|
Foundation LimeExchange Member
Foundation EUFreelance.com Member
$1500
in 30 days
over 1 year ago
VALUEONWEB is a customer-specific service oriented company has got a Professional and creative team. We are the Professional Web Development Company having rich experience in Web design and development. We have experti... more
VALUEONWEB is a customer-specific service oriented company has got a Professional and creative team. We are the Professional Web Development Company having rich experience in Web design and development. We have expertise and experience in ecommerce site development, flash and animation. Our team can work on HTML,DHTML, JAVA SCRIPT, FLASH , ASP,ASP.NET,PHP,MY SQL, SQL Server, MS SQL. Our Bid includes development , deployment and testing. We are ready to start and send daily reports. we communicate through email,messenger,phone and skype.We will a deliver a professional looking design(s) with proposed functionality to match your concept. less
becomeexpert
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|
becomeexpert
From Bangladesh
Gold Member
Offline
|
HTML Level 1 (70%, 60th percentile)
General Freelancer Orientation (90%, 98th percentile)
Foundation EUFreelance.com Member
$1500
in 30 days
$600 Milestone Requested
$600 Milestone Requested
over 1 year ago
Quality is a great issue. Please have a look at our profile, reviews and portfolio ( http://www.becomeexpert.org/our-work.html ) before selecting the winning bidder. Thanks, Tonmay
lalog88
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lalog88
From Mexico
Offline
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Foundation EUFreelance.com Member
$750
in 1 day
$150 Milestone Requested
$150 Milestone Requested
over 1 year ago
Hi, the reason I can do this in 1 day is that I already have the script. I am webmaster of 9 websites, and have done this for 1 of them. Besides the script shows the percent of match, and shows results live through Aja... more
Hi, the reason I can do this in 1 day is that I already have the script. I am webmaster of 9 websites, and have done this for 1 of them. Besides the script shows the percent of match, and shows results live through Ajax techonlogy. Ready to deliver! less