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Help Desk Coverage

Bids 
23
Avg Bid
$462 USD
CLOSED
  • Project ID:

    789739
  • Project Type:

    Fixed
  • Budget:

    $250-$750 USD

Project Description:

Need help desk support for a large network based in US. Can work remotely but must be fluent in English, and able to answer all calls within 20 min. Second and third shift weed days, and 24 x 7 coverage on the weekend. Total of 128 hours per week 52 weeks per year. Will likely require a team to keep coverage. Must be great with Windows XP, MS Office, Exchange, Active Directory, with Cisco and VM ware a plus. Submit your bids as a weekly price.

Skills required:

Desktop Support, Microsoft, Microsoft Exchange, Phone Support, Technical Support

Project posted by:

markodom United States
(8 Reviews)

Last seen:

Public Clarification Board

1 messages

  • markodom

    Please note that our current volume of calls for these hours are only around 30 calls per week. This is a hospital and not a data center, so the network is large but the volume is low.

    over 1 year ago


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All Bids ()

supportitremote Macedonia
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supportitremote
Macedonia From Macedonia     Gold Member     Offline
  Foundation LimeExchange Member
$700 in 7 days 
0
over 1 year ago
5.0

2.4

1 Review
81% Completion Rate
Hello Sir, We are team of certified and highly experienced IT engineers and our main purpose is administration, implementation and monitoring of remote corporate networks. Please see your PMB for more details. Thanks
tvgconsulting United States
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tvgconsulting
United States From United States     Offline
$350 in 1 day 
0
over 1 year ago
Hi. This is our speciality. Please check PM and our vision statement. If you need more infrormation, please do not hestitate to ask.
nves Russian Federation
nves
Russian Federation From Russian Federation     Offline
$350 in 2 days 
0
over 1 year ago
I as a cisco certified engineer and my team with the extensive experience with Microsoft software like: exchange, AD, windows OS, linux and unix systems and VMware, would be happy to provide you with a IT support.
wzohair Egypt
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wzohair
Egypt From Egypt     Offline
$560 in 7 days 
0
over 1 year ago
0.0

0.0

0 Reviews
0% Completion Rate
I am the best IT Expert. Please see PM.
ndhuka Pakistan
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ndhuka
Pakistan From Pakistan     Offline
  General Freelancer Orientation (80%, 90th percentile)
$250 in 7 days 
0
over 1 year ago
0.0

0.0

0 Reviews
54% Completion Rate
Please refer PMB for details.
aoggraphics United States
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aoggraphics
United States From United States     Offline
  Freelancer Orientation (80%, 97th percentile)
  Employer Orientation (85%, 100th percentile)
$600 in 5 days 
$300 Milestone Requested
over 1 year ago
I can complete this job or be part of a team.
tsaico United States
tsaico
United States From United States     Offline
  Academic Writing (83%, 91st percentile)
$500 in 1 day 
$500 Milestone Requested
over 1 year ago
0.0

0.0

0 Reviews
0% Completion Rate
I have worked in the industry for many years. I am familiar with all of the technologies you have required. I would like to be considered for the position, particularly the 2nd and 3rd shift coverage. I am currently... more
I have worked in the industry for many years. I am familiar with all of the technologies you have required. I would like to be considered for the position, particularly the 2nd and 3rd shift coverage. I am currently employed, but would like to have some additional reward for additional hard work. Thank you for your consideration and I look forward to hearing from you soon. less
MAJESTIKBLU28 United States
MAJESTIKBLU28
United States From United States     Offline
  General Freelancer Orientation (85%, 95th percentile)
$750 in 7 days 
$75 Milestone Requested
over 1 year ago
0.0

0.0

0 Reviews
0% Completion Rate
I have my MIT. I am taking refresher IT courses right now and familiar with VMWare. I have over 10yrs of customer service experience and I have 3 yrs of Remote Tech Support experience. Please send details when ready t... more
I have my MIT. I am taking refresher IT courses right now and familiar with VMWare. I have over 10yrs of customer service experience and I have 3 yrs of Remote Tech Support experience. Please send details when ready to hire. less
kimmikadze Taiwan
kimmikadze
Taiwan From Taiwan     Offline
  Foundation EUFreelance.com Member
$300 in 1 day 
$30 Milestone Requested
over 1 year ago
Microsoft Certified Desktop Support Technician is looking for a Technical Support job. I have a Cisco Networking Academy certificate and 1 year experience with administration and maintenance of linux servers
secction Netherlands
secction
Netherlands From Netherlands     Offline
$250 in 1 day 
$63 Milestone Requested
over 1 year ago
I am able to work 7 days a week 24 hours a day. I got the Micrsoft, Vmware, Cisco and Microsoft software product experience and also the communicating and troubleshooting skills.
nocme India
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nocme
India From India     Offline
$640 in 7 days 
0
over 1 year ago
Note : We are new to Freelancer site. However, we are currently providing quality technical support services 24x7 for 6 clients covering 300 desktops and 85 servers. Hello, Thanks for giving us an opportunity to... more
Note : We are new to Freelancer site. However, we are currently providing quality technical support services 24x7 for 6 clients covering 300 desktops and 85 servers. Hello, Thanks for giving us an opportunity to quote for your requirement. We are glad to inform you that Nocme Technologies is a Remote IT Infrastructure Service Provider operating out from one of the biggest IT parks, Technopark in Trivandrum, India. Nocme Technologies is formed by a group of highly experienced and talented team with vast expertise in the areas of IT Infrastructure design, setup, support and management. With the expertise, availability of tools,processes and people, we are confident that we can provide a quality service and meet your project requirements. We have certified and experienced people on our roles who can be of best fit for your requirement. All the Engineers in our team possess either one of the following certifications; MCP, MCTS, MCSA, MCSE, MCITP, RHCE,OCP, CCNA, CCNP and CEH. Nocme can provide experienced and skilled resources who will function as an extended team of yours. Nocme currently provides Consulting and Attack & Penetration testing services to a BIG 4 Professional Services firm in the world.Nocme currently provides IT Infrastructure services to three IT companies in India, two Managed Service Providers in Canada & US and to a web hosting service provider in Australia. Our current team strength is 24. We will support/provide services to your organization remotely and will work during your timezone. We operate 24/7 including local and global holidays. Nocme will be deploying a team of Engineers with specialized skill set to provide the best in class service. Majority of our technical staff are Engineers or graduates with good communication skills and excellent verbal & written English. Our charges would be $640 per week. Please see attached document to know more about Nocme, Service Offerings, skills and about our facility. Kindly revert in case you need any clarifications.We would embrace this business arrangement and opportunity to develop a strong working relationship with you. Regards Bipin Krishna Nocme Technologies Pvt Ltd less
velaninfo123 India
velaninfo123
India From India     Offline
$720 in 1 day 
$360 Milestone Requested
over 1 year ago
Hi, Velan is a successful outsourcing service provider of Voice and Non Voice services to growing and changing businesses in all industries. We are an ISO 9001 certified and a STPI(Software technology Park of Indi... more
Hi, Velan is a successful outsourcing service provider of Voice and Non Voice services to growing and changing businesses in all industries. We are an ISO 9001 certified and a STPI(Software technology Park of India)registered company standing firm on our policies and principals. We are currently running campaigns for both inbound and outbound. In Inbound we are in to 1)Auto Loan Collection's 2)Third Party Verification 3)We are also in to technical support providing services in Server(both windows and Linux),Networking, Troubleshooting and Workstation support. In outbound we are in to 1)Surveys 2)Appointment Fixing 3)Followup calls 4)Applicant Screening 5)Outstanding balance collections etc., Velan has a team of individuals with more than 3+ years of experience in both Inbound and outbound support services.We have established processes in place to deliver quality service and meet the turnaround time consistently. We have experienced agents who can speak english fluently and experienced in handling Inbound and Outbound Calls,we can provide better customer service and make sure CLM is on the better side Looking forward to hear from you. Thanks, Damien  less
trikar India
trikar
India From India     Offline
  Foundation LimeExchange Member
  Foundation EUFreelance.com Member
$600 in 5 days 
$180 Milestone Requested
over 1 year ago
Please Check your PMB
JRrisk United States
JRrisk
United States From United States     Offline
$250 in 1 day 
$125 Milestone Requested
over 1 year ago
I can do this job with guaranteed results. I have an independent call service out of Houston Tx. Fast learners and motivated minded spirits. Able to work more hours of need be during weekdays. Price for service open fo... more
I can do this job with guaranteed results. I have an independent call service out of Houston Tx. Fast learners and motivated minded spirits. Able to work more hours of need be during weekdays. Price for service open for negotiation. Please let's get started asap. less
abbey0007 India
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abbey0007
India From India     Offline
$300 in 7 days 
0
over 1 year ago
0.0

0.0

0 Reviews
50% Completion Rate
I have more than 3 years of experience in supporting microsoft products. Let me know when we could start. Also if you could tell me what the terms and conditions and will the shift timings be available in advance?
usmanmiraj Pakistan
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usmanmiraj
Pakistan From Pakistan     Offline
  Foundation LimeExchange Member
$250 in 10 days 
0
over 1 year ago
Sir, I can provide you a very efficient services as you required. Please give me a chance to do this job. I have already done many of job like Server 2000/2003/2008, Exchange Server 2000/2003/2007/2010 deployment + ... more
Sir, I can provide you a very efficient services as you required. Please give me a chance to do this job. I have already done many of job like Server 2000/2003/2008, Exchange Server 2000/2003/2007/2010 deployment + migration, Active Directory users and groups, User Profiles, Security Policies, DC,ADC, IIS, File and Print Servers, SQL Servers, MOM, WSUS Servers, Client support SLA's and all Microsoft based products. I am also working many of USA based companies for Server and Client side support. The opportunity presented in this listing is very interesting, and I believe that our strong technical experience will make us very competitive candidates for this job. I have a technical and professional team for services as u required. Looking forward for your positive response. Best Regards, M.Usman less
resplendentcomm Pakistan
resplendentcomm
Pakistan From Pakistan     Offline
$250 in 6 days 
0
over 1 year ago
0.0

0.0

0 Reviews
50% Completion Rate
Hello check your Inbox
cgarcia92 United States
cgarcia92
United States From United States     Offline
$500 in 10 days 
$50 Milestone Requested
over 1 year ago
I need a job. I am willing to work hard!
juwilb United States
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juwilb
United States From United States     Offline
$250 in 6 days 
0
over 1 year ago
0.0

0.0

0 Reviews
62% Completion Rate
Certified Help Desk Professional Certification. Please see PM. Thank you.
RoyEdwards United States
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RoyEdwards
United States From United States     Offline
  US English Level 1 (98%, 88th percentile)
  SQL Level 1 (83%, 45th percentile)
  General Freelancer Orientation (85%, 95th percentile)
$400 in 7 days 
$60 Milestone Requested
over 1 year ago
0.0

1.0

0 Reviews
69% Completion Rate
I have 25 years of computing experience including support. Please see PM for details
winlinuxguru United Kingdom
winlinuxguru
United Kingdom From United Kingdom     Offline
$700 in 7 days 
0
over 1 year ago
0.0

0.0

0 Reviews
0% Completion Rate
Hi there, I am a professional windows and Linux sysadmin with 11+ years experience in system administration, user support, system migration and virtulization. I am vmware certified engineer as well. I am very keen ... more
Hi there, I am a professional windows and Linux sysadmin with 11+ years experience in system administration, user support, system migration and virtulization. I am vmware certified engineer as well. I am very keen to be a member of your team. I can start asap. Regards less
simonlawrance Pakistan
simonlawrance
Pakistan From Pakistan     Offline
$750 in 7 days 
$375 Milestone Requested
over 1 year ago
We ALLCOM have been in business for 8 years can have a very skilled team that can take care of your help desk needs, We give you the oportunity to interview the reps on a conference call can provide recording for ... more
We ALLCOM have been in business for 8 years can have a very skilled team that can take care of your help desk needs, We give you the oportunity to interview the reps on a conference call can provide recording for every call recieved for quality assurance. can also provide references for existing Inbound clients. skype id for interview allcombpo less
revikk Mexico
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revikk
Mexico From Mexico     Offline
  Foundation EUFreelance.com Member
$400 in 7 days 
0
over 1 year ago
0.0

0.0

0 Reviews
42% Completion Rate
Dear sirs, I am the person you are looking for. I have experience working and coordinating an international deskhelp. I did this in Europe and I am fluent not only in english, but also in spanish and german as well.... more
Dear sirs, I am the person you are looking for. I have experience working and coordinating an international deskhelp. I did this in Europe and I am fluent not only in english, but also in spanish and german as well. I am an IT professional. For more details about my experience, please refer to my attached CV in the Private Message I've sent you. Thank you very much, CR P.S.- I am open for any offer regarding this project. less