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Basically what I'm looking for is a workflow/task delegation system that will require minimal input from users but allow visibility of progress within an organization on customers' orders.
Ideally this would be web-based or rather a web-accessed database.
System would allow:
Initiator to insert order and item number of order being worked on and assign to next step in workflow.
Users down the chain could simply reinsert order and item number and assign to next step and so fourth.
Users to flag an issue/problem at each step and re-delegate to another user with description of issue.
Initiator to assign a due date/time on each step.
Users to track time of each order/item at each step.
Users to see cumulative totals for each field/time spent at each step/current orders at each step, etc.
The ability to see all open orders/items on a summary window, along with their progress in steps.
* The ability to import fields of data from Excel would be hugely beneficial.
* The ability to make adjustments/revisions to this system after deployment, (ie: configurability) is crucial.
Let me know what other details you require, I know this is vague.