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We are looking for a web application with which hotel owners can manage their hotel's online reputation. The app should consist of three main components:
1. The app must have the ability to collect reviews and ratings from hotel booking and review web sites such as booking.com, tripadvisor, zoover etc. This process could be done through the API of OTAs (online travel agencies), if available, or through a scraping mechanism of the same web sites mentioned above, the results of which shall be stored automatically in mysql database. Apart from this, a regular control search for new available reviews is to be carried out, which shall be stored in mysql database automatically as well.
2. The classification of the reviews into a negative, positive and neutral category, with the use of
A. an algorhythm of Natural Language Processing in php (http://nlptools.atrilla.net) or in python (http://nltk.org) combining parallelly with a lexical database (f.e. http://wordnet.princeton.edu) in english and greek (ideally with extra languages as well).
B. More probable is the use of a paid api, which can generate sentiment analysis, for example www.repustate.com, www.alchemyapi.com or www.semantria.com in two languages engish and greek.
3. A data analytics platform where semantic data, data of sentiment, review category and the rate source can be presented. Furthermore, the hotel owner should be able to follow the moves of 2 to 5 competitor hotels, in order to compare their performances with his own hotel's services by way of an index.
The platform could be built in php/mysql, with the Yii Framework or with the Codeigniter, in combination with Bootstrap CSS. Please provide an offer for cost and time of realization of the project for each of the three components. If you expertly know one of the three components, please provide an offer only for that particular component. In this project time completed is an issue
Websites with similar functionality is http://www.olery.com/reputation/ and http://www.reviewpro.com/product